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  1. Confluence Cloud
  2. CONFCLOUD-73122

The PDF export of a Confluence page having 'Create from Template' macro is failing with an error.

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      Issue Summary

      The PDF export of a Confluence page having 'Create from Template' macro is failing with an error.

      Steps to Reproduce

      1. Create a Confluence page containing the 'Create from Template' macro.
      2. Take a PDF export. The export fails with an error.

      Expected Results

      The PDF export of a Confluence page with the 'Create from Template' macro should show up without any errors.

      Actual Results

      The below exception is thrown in the PDF file

      .Error rendering macro 'create-from-template' : Failed to find net.sf.hibernate.Session from the current thread

      Workaround

      Take the export of the page in Word and convert it to PDF.

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            [CONFCLOUD-73122] The PDF export of a Confluence page having 'Create from Template' macro is failing with an error.

            Murakami [Atlassian Support] made changes -
            Link New: This issue is related to CONFCLOUD-68323 [ CONFCLOUD-68323 ]
            Matthew Hunter made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels Original: KTLO-CTE confirmed-bug triage-pdf-bug New: KTLO-CTE confirmed-bug stale-bulk-close202311 triage-pdf-bug
            Anna Zakharevych made changes -
            Labels Original: KTLO-CTE triage-pdf-bug New: KTLO-CTE confirmed-bug triage-pdf-bug
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Vasi made changes -
            Labels Original: KTLO-CTE New: KTLO-CTE triage-pdf-bug
            Dario B made changes -
            Link New: This issue relates to CONFCLOUD-72174 [ CONFCLOUD-72174 ]
            Dario B made changes -
            Link New: This issue relates to CONFCLOUD-73121 [ CONFCLOUD-73121 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            srisreeni made changes -
            Status Original: Gathering Impact [ 12072 ] New: Long Term Backlog [ 12073 ]

              awong3@atlassian.com Andrew W.
              smathew3@atlassian.com Sajan M
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: