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  1. Confluence Cloud
  2. CONFCLOUD-72458

Display names are not showing properly on Confluence

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    Description

      Issue Summary

      Display names and profile pictures are not showing properly on Confluence.

      The users' names are showing as "User XXXXX" instead of their display names at multiple places.

      Steps to Reproduce

      We reproduced the issue on:

      1. Home dashboard (Feed section on the home page)
      2. Space Settings (the Administrators list)
      3. Space Permissions (the Individual Users section)
      4. Pages (updated and last modified)
      5. Mentions

      Expected Results

      The user name should be displayed as their public name.

      Actual Results

      The user name is showing as "User XXXXX" as their public name.

      Workaround

      Sometimes refreshing the page works, sometimes it doesn't.

      Attachments

        1. image (1).png
          38 kB
          Eduarda Franck
        2. Screen Shot 2021-07-16 at 11.00.52.png
          42 kB
          Eduarda Franck
        3. Screen Shot 2021-07-16 at 11.00.52-1.png
          42 kB
          Eduarda Franck
        4. Screen Shot 2021-07-16 at 12.19.05.png
          11 kB
          Eduarda Franck
        5. Screen Shot 2021-07-16 at 12.23.55.png
          11 kB
          Eduarda Franck
        6. Screen Shot 2021-07-16 at 12.59.21.png
          32 kB
          Eduarda Franck

        Activity

          People

            gdecampos Giuliano C.
            40f04a0b8fd0 Eduarda Franck
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            Dates

              Created:
              Updated:
              Resolved: