Issue Summary

      If you create a Confluence page with the Jira Report Template. Then when selecting the Jira Project to use. If it takes longer than 10 seconds to load the Jira Projects, it'll time out.

      Steps to Reproduce

      1. Create a page
      2. Use the Jira Report template
      3. Select Status Report
      4. The Jira Project Dropdown will timeout if it takes longer than 10 seconds to load the Jira Projects.

      Expected Results

      It should load all of the Jira Projects.

      Actual Results

      The Jira Report Template fails to load the project list, with a timeout error after 10 seconds.

      Workaround

      1. Go to (create a new page)
      2. Select Jira Report (select this template)
      3. A dialog will open (This is where you're getting the timeout issue now)
      4. In the dialog where things timeout there is another option called Switch to Advanced. Click that. 
      5. Insert a valid JQL (e.g.: project != empty) In this case, project="replace with your project name" works perfect for a specific project and the project != empty will return all projects
      6. Click Create
      7. The editor will show up. Publish the page.
      8. You should be able to see the issues now. You may see a link to click to authenticate. Clicking this will work as intended and returning to the page after will generate the desired issue list. 

            [CONFCLOUD-72429] Jira Report template timing out after 10 seconds

            Simon Kliewer made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Simon Kliewer made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

            Hi everyone!

            This is Simon from the Confluence team. Thank you for your patience as we work on fixing this bug. We have identified the root cause for this bug, and we’re exploring solutions to address it. We will be providing any updates as they come. Thank you again for your patience!

            Best,

            Simon

            Simon Kliewer added a comment - Hi everyone! This is Simon from the Confluence team. Thank you for your patience as we work on fixing this bug. We have identified the root cause for this bug, and we’re exploring solutions to address it. We will be providing any updates as they come. Thank you again for your patience! Best, Simon
            Rebekkah Dorhout made changes -
            Due Date Original: 27/Jan/2025 New: 21/Feb/2025
            Ivan [Atlassian Support] made changes -
            Remote Link Original: This issue links to "COMPHUB-2464 (Jira)" [ 981560 ] New: This issue links to "COMPHUB-2464 (Hello Jira)" [ 981560 ]
            Simon Kliewer made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 982434 ]
            Simon Kliewer made changes -
            Remote Link New: This issue links to "COMPHUB-2464 (Jira)" [ 981560 ]
            Simon Kliewer made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Simon Kliewer made changes -
            Assignee New: Simon Kliewer [ 25652ccd84fa ]
            Michael Kulinski made changes -
            Component/s Original: Integrations - Jira [ 46374 ]
            Component/s New: Macros - Create from Template [ 46349 ]

              25652ccd84fa Simon Kliewer
              590db20ccbc2 Isaac Spann
              Affected customers:
              4 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved:

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 0.2h
                  0.2h