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Bug
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Resolution: Fixed
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High
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6
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Minor
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1
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Issue Summary
If you create a Confluence page with the Jira Report Template. Then when selecting the Jira Project to use. If it takes longer than 10 seconds to load the Jira Projects, it'll time out.
Steps to Reproduce
- Create a page
- Use the Jira Report template
- Select Status Report
- The Jira Project Dropdown will timeout if it takes longer than 10 seconds to load the Jira Projects.
Expected Results
It should load all of the Jira Projects.
Actual Results
The Jira Report Template fails to load the project list, with a timeout error after 10 seconds.
Workaround
- Go to + (create a new page)
- Select Jira Report (select this template)
- A dialog will open (This is where you're getting the timeout issue now)
- In the dialog where things timeout there is another option called Switch to Advanced. Click that.
- Insert a valid JQL (e.g.: project != empty) In this case, project="replace with your project name" works perfect for a specific project and the project != empty will return all projects
- Click Create
- The editor will show up. Publish the page.
- You should be able to see the issues now. You may see a link to click to authenticate. Clicking this will work as intended and returning to the page after will generate the desired issue list.
- is addressed by
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COMPHUB-2464 Failed to load
[CONFCLOUD-72429] Jira Report template timing out after 10 seconds
Hi everyone,
This is Oleksandr from the Confluence team. Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know by posting a comment and we will review.
Thank you again for providing valuable feedback to our team!
Best,
Oleksandr.
Hi 590db20ccbc2 and everyone,
This is Nataliia from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the behavior within our instances. We would like to get to the root cause of what you’re experiencing. Could you provide some more details or a screenshot to help us narrow down this case?
We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.
Best,
Nataliia
Hi everyone!
This is Simon from the Confluence team. Thank you for your patience as we work on fixing this bug. We have identified the root cause for this bug, and we’re exploring solutions to address it. We will be providing any updates as they come. Thank you again for your patience!
Best,
Simon