Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-72339

Attachments on a page are showing "Failed to load" after it is edited/uploaded with Companion

    XMLWordPrintable

Details

    Description

      Issue Summary

      While it is possible to edit files with Companion, save and then it is uploaded the new version on Confluence, when we go back to the page, when checking the attachment on the page, it shows a "Failed to Load", instead of the preview.

      Steps to Reproduce

      1. Create a page
      2. Upload an attachment in the page, eg: .doc .docx, .xls or .rtf
      3. Make sure the Companion App is open
      4. Go to the attachments page and click on Edit on the attachment uploaded
      5. Edit it with the companion app > editor (Office word or text file for example)
      6. Make the edit and hit save
      7. Upload the new version edit by clicking on Upload in the companion dialogue
      8. Clicking on the ">" button to show the attachments versions, you will see a new version was uploaded
      9. Go back to the page to see the changes

      Expected Results

      The preview for the file is available and the changes on the version were applied.

      Actual Results

      Failed to load is shown on the attachment

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Activity

          People

            Unassigned Unassigned
            jhonda@atlassian.com Jessica
            Votes:
            13 Vote for this issue
            Watchers:
            21 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: