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  1. Confluence Cloud
  2. CONFCLOUD-71949

Email Notification for User Mention broken when specific characters are in the page body

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      Problem

      Email Notification when a user is mentioned can break when the page body contains some special characters

      Steps to reproduce

      (Only happens in TinyMCE)

      1. Create a Page using the Storage Format below:
        table storage format.txt
      2. Mention a user in the Comments column

      Expected Result

      Email notification received by the mentioned user should include the page body content normally

      Actual Result

      Error message below is in the email notification

      Error: [com.ctc.wstx.exc.WstxLazyException] Unexpected character '<' (code 60) excepted space, or '>' or "/>" at [row,col {unknown-source}]: [1,327]
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. table storage format.txt
          2 kB
          Lucas Lara Martins
        2. email notification.JPG
          34 kB
          Lucas Lara Martins

              Unassigned Unassigned
              btan@atlassian.com Damien Tan
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: