Generated Public Link forces external users to log in to see the page

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    • 17
    • Severity 3 - Minor
    • 1

      Issue Summary

      The Public Links feature is a great way for users to share pages with people outside their organization. It creates a special URL that directs to a safe, view-only version of an individual Confluence page.

      Issue: When clicking on Copy link to get the URL of the public link, the first link that is generated is wrong. It creates a link to a page inside the instance, so it asks the users to log-in in order to see the page (which is not expected). The URL starts like this:

      https://instance.atlassian.net/wiki/spaces/SPACE_KEY/pages/PAGE_ID
      

      When clicking on Copy link again, it generates the correct URL:

      https://instance.atlassian.net/wiki/external/PAGE_ID
      

      Steps to Reproduce

       In order to reproduce this bug, you need to have Public Links enabled in your instance.

      1. Create a page.
      2. Click on share and turn on Public Link for this page.
      3. Copy the public link.
      4. Try to open it using the Incognito window, and Confluence will ask you to log in.
      5. Copy the public link again and open it in the Incognito window (Now you will see the content of the page)

      Expected Results

      The first link generated should be the correct public link. The person should be able to see the content of the page.

      Actual Results

      The first link generated takes you to a page inside the instance, forcing the user to log in to see the content.

      Note

      • As a variation of this bug, sometimes the already generated links stop working for a moment, and then get to work again without any action taken.

      Workaround

      Click on Copy Link twice and check if the link that was created has /external

            Assignee:
            Nidhi Raj
            Reporter:
            Matheus Z
            Votes:
            12 Vote for this issue
            Watchers:
            23 Start watching this issue

              Created:
              Updated:
              Resolved: