Details
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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 3 - Minor
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Description
Issue Summary
When using the Confluence Analytics tool, if you count the total number of views that are reported for a given time period, and then count the number of views for that same period of time but requested in sections, the total number of views will not be equal.
For example, if you view the analytics for views in a space for both the months of November to December, then you look at the views for November by itself, and December by itself, the report of both months will contain less total views in the report, than the report for the individual months.
This is also true for shorter time periods. like a 2-day period chunked into two single-day periods for comparison.
Steps to Reproduce
- Step 1: In a space that is regularly viewed and contains a good number of days with non-zero views, observe the page analytics for a given space over a period of time. You can make counting easier by exporting to CSV and then using a spreadsheet program to sum the views for the whole period.
- Step 2: Export or observe the results for the same period of time, but request the period in chunks. Count the sum of views among all the collected chunks, and then compare that to the export or data from the long period export.
Expected Results
The total views for the given period will sum to the same value as those views collected in smaller segments.
Actual Results
The longer period will contain a smaller number of total views.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available