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  1. Confluence Cloud
  2. CONFCLOUD-70401

Application Link between JIRA Server & Confluence Cloud not showing JIRA Issue Summary /Status in Confluence Cloud It returns an error Issued_ID- Data cannot be retrieved due to an unexpected error

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    Description

      Issue Summary

      Application Link between JIRA Server & Confluence Cloud not showing JIRA Issue Summary /Status in Confluence Cloud
      It returns an error Issued_ID- Data cannot be retrieved due to an unexpected error

      Steps to Reproduce

      • Configure App Link between Jira Server and Confluence Cloud
      • User A creates a page A in Confluence
      • User A adds  /Jira macro to the page
      • User A publish the page
      • User A can see the Jira issues and its Summary
      • User B displays the Page A
      • User B has full permission to view all the issue in Jira server but cant see the Issue details on Confluence page . It is getting an error Data cannot be retrieved due to an unexpected error
      • User B if clicks on the actual Issue link can view the issue

      Expected Results

      User B should be able to see the Issue Summary / Status on the Confluence page

      Actual Results

      User B cant see the Issue Summary / Status It is getting an error Data cannot be retrieved due to an unexpected error

      Workaround

      • User B adds a new /Jira macro to the page and log in again 
      • User B refreshes the page
      • User B now can see correct data

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            Unassigned Unassigned
            646205eda384 Fariba
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            Dates

              Created:
              Updated: