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  1. Confluence Cloud
  2. CONFCLOUD-69914

Labels and comments are missing from Creating a shared links

      Issue Summary

      Creating shared links not adding the labels and comments.

      Steps to Reproduce

      1. Step 1 Create a shared link and add Link, Title, Labels and Comment
      2. Step 2 Click on create and verify the page labels

      Expected Results

      Labels and comments should be added on the page.

      Actual Results

      • The label is missing, only the shared-links label is added
      • No comment is added to the page

      Workaround

      Manually add the label on the page using add label option.

      Also add the desired comment at the bottom of the page.

        1. image-2020-04-30-18-06-21-497.png
          214 kB
          Neha Ghuraiya
        2. image-2020-04-30-18-08-16-158.png
          176 kB
          Neha Ghuraiya
        3. image-2020-04-30-18-10-10-744.png
          66 kB
          Neha Ghuraiya
        4. image-2022-08-23-15-28-40-351.png
          41 kB
          Mariia Kozina

            [CONFCLOUD-69914] Labels and comments are missing from Creating a shared links

            Markus added a comment -

            It's just sad to see how this went down!

            I just tried and also wasn't able to "reproduce" the bug I had initially reported.

            In other words: this bug has been fixed in the meantime.

            Without updating this issue or, AFAIK, telling anybody about it.

            Moreover, this issue has now been closed with resolution "Cannot Reproduce".

            Hahaha...

            Don't get me wrong. I'm happy this is working again!

            But not only was Atlassian's response to this issue inappropriate, they sadly didn't even use the super-easy opportunity of saying "Hey guys, look, we fixed it for you!"

            That just shows that awareness of the relation between reported issues and development isn't where it should be. And that's not only to the detriment of end-users but in this case also directly to Atlassian.

            I know that this isn't an easy nut to crack. But Atlassian isn't some obscure one-person show either. If it were only this issue, you might consider it an outlier. But rather it seems to be a pattern observable in so many reported issues.

            Given that technically, in all likelihood,  this was easy to fix, it seems some process improvements would be required.

            Markus added a comment - It's just sad to see how this went down! I just tried and also wasn't able to "reproduce" the bug I had initially reported. In other words: this bug has been fixed in the meantime. Without updating this issue or, AFAIK, telling anybody about it. Moreover, this issue has now been closed with resolution "Cannot Reproduce". Hahaha... Don't get me wrong. I'm happy this is working again! But not only was Atlassian's response to this issue inappropriate, they sadly didn't even use the super-easy opportunity of saying "Hey guys, look, we fixed it for you!" That just shows that awareness of the relation between reported issues and development isn't where it should be. And that's not only to the detriment of end-users but in this case also directly to Atlassian. I know that this isn't an easy nut to crack. But Atlassian isn't some obscure one-person show either. If it were only this issue, you might consider it an outlier. But rather it seems to be a pattern observable in so many reported issues. Given that technically, in all likelihood,  this was easy to fix, it seems some process improvements would be required.
            Lizzie Lee made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Mariia Kozina (Inactive) made changes -
            Labels New: CNR
            Mariia Kozina (Inactive) made changes -
            Attachment New: image-2022-08-23-15-28-40-351.png [ 426023 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 0
            SET Analytics Bot made changes -
            UIS New: 8
            Bugfix Automation Bot made changes -
            Support reference count Original: 7 New: 8
            Bugfix Automation Bot made changes -
            Support reference count Original: 6 New: 7

            This needs to be fixed, its such a pain in the ass to not have this feature. Can we get an ETA???

            Kele Nakamura added a comment - This needs to be fixed, its such a pain in the ass to not have this feature. Can we get an ETA???
            Bugfix Automation Bot made changes -
            Support reference count Original: 5 New: 6

              Unassigned Unassigned
              nghuraiya@atlassian.com Neha Ghuraiya
              Affected customers:
              11 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: