Issue Summary

• While trying to editid a global template the editor keeps loading and never takes you to the actual template edit. This case could be replicated with Customer interview reports template.

Similar case to CONFCLOUD-67455 - Cannot edit Status Report Template

Steps to Reproduce

1. Navigate to Global Templates & Blueprints
2. Click to edit Customer interview reports template

Expected Results

• Template to load so it can be edited;

Actual Results

• Template loads forever while the spinning wheel keeps turning.

Checking browser's console I found an error similar to this one:

SyntaxError: "JSON.parse: unexpected character at line 1 column 1 of the JSON data"
editorContentV2 app~493df0b3.KYD5ihM2-v39.js:2
Redux 4
a app~493df0b3.KYD5ihM2-v39.js:2
i middleware.js:25
a app~493df0b3.KYD5ihM2-v39.js:2
a app~493df0b3.KYD5ihM2-v39.js:2
a app~493df0b3.KYD5ihM2-v39.js:2
Redux 2
a app~493df0b3.KYD5ihM2-v39.js:2
a app~493df0b3.KYD5ihM2-v39.js:2
a app~493df0b3.KYD5ihM2-v39.js:2
Redux 2
a app~493df0b3.KYD5ihM2-v39.js:2

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Note

This happens for the Meeting Notes template too