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  1. Confluence Cloud
  2. CONFCLOUD-69612

Editor won't load Global template for editing

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    Description

      Issue Summary

      • While trying to editid a global template the editor keeps loading and never takes you to the actual template edit. This case could be replicated with Customer interview reports template.

      Similar case to CONFCLOUD-67455 - Cannot edit Status Report Template

      Steps to Reproduce

      1. Navigate to Global Templates & Blueprints
      2. Click to edit Customer interview reports template

      Expected Results

      • Template to load so it can be edited;

      Actual Results

      • Template loads forever while the spinning wheel keeps turning.

      Checking browser's console I found an error similar to this one:

      SyntaxError: "JSON.parse: unexpected character at line 1 column 1 of the JSON data"
      editorContentV2 app~493df0b3.KYD5ihM2-v39.js:2
      Redux 4
      a app~493df0b3.KYD5ihM2-v39.js:2
      i middleware.js:25
      a app~493df0b3.KYD5ihM2-v39.js:2
      a app~493df0b3.KYD5ihM2-v39.js:2
      a app~493df0b3.KYD5ihM2-v39.js:2
      Redux 2
      a app~493df0b3.KYD5ihM2-v39.js:2
      a app~493df0b3.KYD5ihM2-v39.js:2
      a app~493df0b3.KYD5ihM2-v39.js:2
      Redux 2
      a app~493df0b3.KYD5ihM2-v39.js:2

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Note

      This happens for the Meeting Notes template too

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              lpanda@atlassian.com Lisa Panda
              halegra Helton A. (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: