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  1. Confluence Cloud
  2. CONFCLOUD-69529

Couldn't get the new navigation experience after attempting to opt in

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    Description

      Atlassian Status as of March 11, 2020

      We have released a fix for those who have or may have been affected to get their preferred navigation experience. Hope it helps. In case it still doesn't work, please refresh your Confluence page for the fix to kick in. Thank you for your patience.

      Warm regards,

      Elaine and the Confluence team

      Issue Summary

      The side navigation experience stayed after choosing to try the new navigation.

      Steps to Reproduce

      1. After seeing the modal to opt in/out the new Confluence navigation experience, click on Upgrade to the new navigation experience button.

      Expected Results

      The UI should be updated to the new navigation experience.

      Actual Results

      Nothing happens. The UI stays with the old side navigation experience.

      Workaround

      Affected user can try the following steps to fix the issue:

      • Clear browser local storage (detailed steps will be provided soon)
      • Go to the user profile (avatar) menu at the bottom left (with the side navigation UI)
      • Click the menu item under the NEW NAVIGATION section at the top of the menu. This menu item may read as Turn off… click on it anyway to turn on the new experience.

      This should get the new navigation experience enabled for you. In case it doesn't, please let us know in the Comments. Thank you.

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              jpaladin Jack Paladin (Inactive)
              ehankins Elaine H. (Inactive)
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