This is still an issue.

Still not fixed. Changes are not being saved.

Yes still seeing this issue. 

Still not fixed! 

Not saving my work, unless I save after each little change made. (ex. 1 Bar at the time), very frustrating. FIX IT ! 

Lost 2 hours of works because of this issue. Very frustrating

This is not fixed. We lost 10+ hours of work because of this issue. Could Atlassian please comment? 

Please use this ticket to track this issue instead: https://jira.atlassian.com/browse/CONFCLOUD-72250

Can someone at Atlassian please comment on this?

Any update? Any ETA on when can this be fixed please?

This issue has been occurring with high frequency since at least 20 May 2022. Extremely frustrating. 

This is so frustrating. Many paying customers complaining here and noone from Confluence responding

@Erik Gui this is happening again. I just wasted 3 hours of work  

This is also happening for me as of this week only - I have been able to edit up until yesterday.  This is so critical for Product and Eng - can you  pls update us on this issue?

Happend to me today for first time

Facing the same issues - it is blocking our work and makes Confluence less reliable for business needs

Problem is still occurring for Sit #1

this problem is still happening. Can you please fix this asap. 

Situation #1 is still not fixed.

Editing almost never works. And I lost hours of my day because of this...

Today is my first day in Confluence (trying to test and set it up for my team) and this makes me reconsider the idea of using it:

• firstly because it makes Confluence look like a product in alpha version with such a big problem in such a basic tool - which is strongly featured in the first generated introduction page (which by itself makes the chance of us editing it even higher).
• secondly because it seems like it's a super old bug that still hasn't been taken care of
• thirdly because the whole Confluence UI seems to be built in the same way and have similar issues (like the obviously badly labeled "insert" button, to confirm an edit), it all just makes Confluence feel like a problem rather than a solution.

Confluence looks like a huge and useful tool! But then if the most simple and basic tools have such usability problems and terrible bugs (that cause loss of work), I'm really scared to go deeper into it and face the "bigger issues".

Any resolution for this bug or how I can revert back to what I created earlier? Something is better than nothing at this point.  I just lost 3 hours worth of work.

Created a cloned bug here to restart investigation: https://jira.atlassian.com/browse/CONFCLOUD-72250

Hi seth.keel and 4a801d5d9e5b,

Thank you for the feedback that this bug’s fix didn’t resolve your issue! We'd like to better understand what is causing roadmap planner to not save your work. To help us to do that, could you open a support ticket and provide us access to your instance? We'd to get some more details to understand if what you're seeing is caused by the identical root cause behind this bug.

Thank you!

Best,

Erik

Erik, yes, this issue is clearly not fixed. This just happened to my project sponsor. He spent quite a lot of time updating the timeline and lost 100% of his work. That is beyond frustrating for everyone.

If you can't fix this issue, the macro should not be available or it should have a warning so people don't naively assume this macro is production ready.

This issue is not fixed. Scenario #1 just happened to me this morning and I lost over an hour of work a month after Atlassian says this issue is fixed.

Honestly I think the problem starts with the poor UI/UX of the roadmap planner tool. I had done all this work editing (which would have taken me less time if the interface were not so feature-poor), and then I was honestly not sure what button to click to save my work. The buttons at the bottom of the editing modal window say "Insert" and "Cancel" – but the component was already inserted on the Confluence page . . . did this mean "Insert a copy" or "Save"? Was I supposed to click "Publish"? If I close the editing modal window, does it auto-save? 

I'm going to have to tell my team not to use this tool if it's a pain to use in the first place and then just eats a bunch of work without warning.

Hi Erik

Thanks for the update, and congrats on the fix for scenario 1.  Sadly this bug has been open so long that we had to move to a competitor for roadmapping software.  I'm not posting this to be an ass, I thought it might be useful info to help you prioritise critical issues like this one more effectively in future.

Don't worry, we're still loving Confluence and Jira for their core abilities, but roadmapping isn't one of them from a Product perspective in my opinion.

Simon

Thanks Eric, Gilmar, appreciated.

Hi everyone,

This is Erik from the Confluence team. Situation #1 of this bug is fixed and I confirmed the functionality to be working as expected. Situation #2 is opened as a separate bug tracked here: https://jira.atlassian.com/browse/CONFCLOUD-71418

Sincerely,

Erik

Hi everyone,

This is Erik from the Confluence Cloud team. Thank you for your patience as we work on fixing this bug. We will be providing any updates as they come. Thank you again for your patience!

Best,

Erik

This has been acknowledged as a major incident.

I also noticed that when I was scrolling horizontally in the roadmap, many times the browser showed the back shortcut, but I didn't leave the roadmap editor window. I never left the editor, but when I clicked Insert, all my changes were gone (I also landed on the previous page, not the page I was editing).  I agree that I don't understand how this is a Low priority since I'm not inclined to use Confluence anymore for roadmap planning, even though I was starting to push my team to move off of Smartsheet to use Confluence. I'm definitely rethinking that direction now.

This should NOT be low priority, Confluence is literally deleting our work from under us when this happens.  There is a third scenario that the original reporter didn't run into–it also will sometimes fully delete the entire roadmap after you finish making edits.

This has just happened to me too. Two different manifestations, so I came looking to see if a bug was already reported.

Problem #1: It doesn't always save edits after you hit insert on the editor

I edited a roadmap and it had successfully saved a few times, but I then spent a longer time time adding more in depth details, but all of the changes during that round of editing failed to be saved.

Problem #2: It sometimes fully deletes the entire existing roadmap after you try to insert edits

I then tried to edit it again, and did just a couple short edits and clicked insert, to test it out, but this time it completely deleted the entire roadmap when the editor closed, with no way to get it back.

I have to fully recreate the roadmap from scratch now, since this is a new page, so there's no history yet to retrieve it from. Frustrating to have Confluence delete my work out from under me.

Other people have been reporting this in Confluence Questions since last year also (I just posted my experience there too):

https://community.atlassian.com/t5/Confluence-questions/Roadmap-planner-does-not-save-changes/qaq-p/1111912#U1573409