-
Bug
-
Resolution: Timed out
-
Low
-
1
-
Severity 2 - Major
-
Issue Summary
When a user tries to use the Companion App using Safari in macOS Catalina 10.15.2 the installation is not recognized by the browser. This causes Confluence to keep asking for the application to be installed.
Steps to Reproduce
- Access Confluence with Safari
- Try to install/use the Companion app
Expected Results
The installation is recognized and file edit works. If already installed, the Companion app is recognized.
Actual Results
Confluence keeps asking for the Companion to be installed
Workaround
Use Firefox or Chrome to interact with the Companion App (Firefox 71.0 and Chrome 79.0.3945.88 have been tested)
- mentioned in
-
Page Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[CONFCLOUD-68950] Using the Companion App with Safari on macOS Catalina does not work
Hello everyone!
I have some updates on this. In January, after the creation of this bug in December 2019, a Blog post about the companion app was released and it had this to tell us:
Note: Due to a recent security issue the Companion app no longer works on In_ternet Explorer, Edge, or Safari. So this guidance will be for users of Chrome and Firefox._
The full article can be read here:
[Atlassian Community] The Companion app on Confluence Cloud
More information on how to keep using the Companion App can be found here:
[Confluence Cloud] Edit an attached file
I hope this clears the current situation a bit! Let me know all your thoughts.
Have the same problem.
Atlassian Companion app for mac doesn't work. Instead of suggesting application to edit file with it shows "download companion" window.
It doesn't work neither for MS office, nor for .PDF files.
You may see on the screenshot:
- Companion app is running
- file type is .PDF
- Confluence suggest downloading app instead of opening
Versions:
- MacOS 10.15.4
- Safari 13.1
- Confluence server 6.15.1
- Atlassian Companion app v. 1.0.0
- Microsoft Word 16.35
Update:
we are now running Server Confluence 6.15.10 and companion app V1.0.0, lbut the issue is NOT resolved.
Same Issue here:
Server Confluence Server 6.13.9
macOS: Mojave & Catalina
Works with Chrome
Does not work with Safari
I have the same issue with:
Server: Confluence Server 6.13.0
macOS: Mojave (10.14.6)
It does work in Firefox 71.0 and Chrome v79.0.3945.130
We are experiencing this issue with our server version of confluence, too.
Server: Confluence Server 6.15.9, running on SLES12SP2
Approx. 150+ users affected
severity: high
Please provide a bugfix very soon!
Thanks
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!