In-app notifications (the bell icon) not being received

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When we are subscribed to a space or even to all the new blog posts on our site, once the space is updated with a new page, or a new blog post is created, we do receive the notification email, but not the in-app notification (red dot on the bell icon:  )

      Steps to Reproduce

      1. Log in on Confluence;
      2. Open an incognito window on your browser and log is as another user (or ask a teammate to log in on Confluence);
      3. This other user must add a page, blog post or comment on a space you watch.

      Expected Results

      You receive an in-app notification in the Confluence UI.

      Actual Results

      You only receive the notification email.

      Notes:

      • If the other user @mention yours, the in-app notification appears;
      • Once you are mentioned on a comment/page/blog post, you start to receive notifications - it is like that once you get mentioned, then you are truly watching that content;
      • Plus, the notification neither appear when we click over the bell icon, though we receive them as an email message.

      Workaround

      For the in-app notification, there is no much we can do, but as we are receiving the email notifications, we can use them for now.

              Assignee:
              Unassigned
              Reporter:
              Vinicius (Inactive)
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                Created:
                Updated:
                Resolved: