IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Confluence Cloud
  2. CONFCLOUD-68678

Connect macro content not viewable via Jira Service Desk customer portal knowledge-base

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem Definition

      Currently AP.request() calls made from Connnect macros when displayed via the Jira Service Desk customer portal do not allow for unlicensed users (which JSD customers usually are) to make POST requests to Confluence APIs.

      Suggested Solution

      AP.request() calls made from Connect macros shown in the JSD customer portal to be allowed using the same unlicensed Confluence behaviour that applied for GET requests.

      Workaround

      Vendors can make the POST requests from their application server, rather than using AP.request() to make an impersonated request from the client-side.

      Notes

      The current solution for unlicensed users viewing Confluence content, including macros, from the Jira Service Desk customer portal strictly allows only read access to Confluence. For this reason, supporting GET requests from Confluence macros is mostly sufficient. The exception is any POST request that only requires read permission like https://developer.atlassian.com/cloud/confluence/rest/#api-api-contentbody-convert-to-post

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Cloud'
            1. Confluence Cloud
            2. CONFCLOUD-68678

            Connect macro content not viewable via Jira Service Desk customer portal knowledge-base

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem Definition

                Currently AP.request() calls made from Connnect macros when displayed via the Jira Service Desk customer portal do not allow for unlicensed users (which JSD customers usually are) to make POST requests to Confluence APIs.

                Suggested Solution

                AP.request() calls made from Connect macros shown in the JSD customer portal to be allowed using the same unlicensed Confluence behaviour that applied for GET requests.

                Workaround

                Vendors can make the POST requests from their application server, rather than using AP.request() to make an impersonated request from the client-side.

                Notes

                The current solution for unlicensed users viewing Confluence content, including macros, from the Jira Service Desk customer portal strictly allows only read access to Confluence. For this reason, supporting GET requests from Confluence macros is mostly sufficient. The exception is any POST request that only requires read permission like https://developer.atlassian.com/cloud/confluence/rest/#api-api-contentbody-convert-to-post

                        Unassigned Unassigned
                        nwolfgang Battlebeard (Inactive)
                        Votes:
                        14 Vote for this issue
                        Watchers:
                        10 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            nwolfgang Battlebeard (Inactive)
                            Votes:
                            14 Vote for this issue
                            Watchers:
                            10 Start watching this issue

                              Created:
                              Updated: