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Bug
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Resolution: Fixed
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Highest
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158
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Severity 2 - Major
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44
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Issue Summary
We have been noticed about multiple different customers reporting that the page header, in the published mode, is missing for some pages, so they are unable to edit the pages.
Environment
- Cloud
Workaround
Clear all the temporary data for the page.
If you're on Chrome, you can follow the steps below:
- Access one of the pages on Confluence where you noticed the problem;
- Go to the browser's menu and select View -> Developer -> * Developer Tools*
- Open the Application tab and select * Clear Storage* on the left;
- Hit the Clear Site Data button;
![[Atlassian Service Operations JIRA]](/images/icons/generic_link_16.png "[Atlassian Service Operations JIRA]"){kind=icon}
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[CONFCLOUD-67879] Missing header in published pages
There is a different bug with similar symptoms (not being able to edit pages) that is being worked on. And, the workaround does work! https://jira.atlassian.com/browse/CONFCLOUD-67328
- Refresh the editor and the editor will be loaded, or,
- Remove the attachment macro from the page.
NOT FIXED.... and clearing the browser cache should never be a permanent answer to a fix.
I am unable to edit any Confluence pages as well. This has been happening for the past week and a half. The above method did not work for me.
Hi, I'm having the same issue-- not able to edit or add pages. I tried the "CLEAR SITE DATA" fix in Chrome but it hasn't fixed it.
Issues are still there for me also. Not able to create a new page. NOT FIXED!!
We followed instructions but were not able to get the workaround working. The page still loads with the error and we are unable to edit.
Not sure why this ticket is closed. I just started experiencing this about 3 days ago and it's starting to happen more often. I have a page that's published. I click the Edit pencil icon to modify the page, and BAM...... the page name disappears. The page name is gone and so of course the Publish button is then disabled. I have to go back in the browser and try to click the Edit icon again. That or retype the page name again. This should not be happening. I use Firefox. I do NOT have an attachments module on the page. Pages involved have just had text and User macros. Other pages have had some TOC macros and some random add-on macros. I can find no similarities between the pages this occurs with. Sometimes it may happen with a page, sometimes not. I have a lot of pages to edit, and this is a real pain! Atlassian, please provide a better workaround that does work or fix this issue.