Cannot @mention specific users in Confluence

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    • 2
    • Severity 3 - Minor
    • 1

      Summary

      When trying to @mention users in any Confluence page, it doesn't work. This only happens for specific users in the instance.

      Environment

      Confluence Cloud

      Steps to reproduce

      1. Create a new default page
      2. @mention users

      Expected behavior

      Confluence should allow users to @mention any active user that has access to the application.

      Workaround

      Disable and enable Confluence application access for the user you cannot @mention.

      OR use [~nameoftheuser instead of @.

            Assignee:
            Unassigned
            Reporter:
            Shakiru Ayanloye (Inactive)
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              Created:
              Updated:
              Resolved: