Confluence Questions notifications are not being sent

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    • 1
    • Severity 1 - Critical
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      Summary

      Confluence Questions notifications aren't being delivered

      Description

      Currently, if you add yourself as a watcher of all questions and/or specific spaces in Confluence Questions you will not receive notifications about it in your e-mail.

      Steps to Reproduce

      1. In a Confluence Cloud instance with Confluence Questions installed, add yourself as a watcher of all questions
      2. Ask a different user to post a question

      Expected Results

      You receive an e-mail notification regarding the question that was posted.

      Actual Results

      You receive no e-mail notifications.

      Notes

      Currently, no notifications are sent at all, including new answers.

      This problem only affects certain instances. The current theory is that it only affects certain users - specifically certain email addresses.

      Workaround

      Navigate to the Security Configuration settings menu (Confluence home -> Settings -> Security Configuration) as an admin. Change the User email visibility setting to public.

       

            Assignee:
            Yehor Maksymchuk (Inactive)
            Reporter:
            Lucas Lara Martins
            Votes:
            2 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: