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  1. Confluence Cloud
  2. CONFCLOUD-65387

Ability to track customer's action when linking with Service Desk

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    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      In Confluence, in order to track specific actions, it is recommended to use the Audit logs option or add-ons that could help on analytics tracking for users. For Service Desk, the same can be accessed through the administration of the site.

      However, for specific actions like tracking downloads/uploads of attachments, there are no metrics to be seen and this could be really useful for data reports. This is a suggestion to allow Confluence/Jira Service Desk to track the download/upload of attachments and provide which user did the same.

              Unassigned Unassigned
              gdecampos Giuliano C.
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