Summary

      Similar to this older report, when trying to view the Roadmap Planner macro on Firefox & MS Edge, the same will not provide options to see what's written in the bars.

      Steps to Reproduce

      1. Have Firefox running and create a new page
      2. Once editing the new page, insert the Roadmap planner macro (through Insert/+ > Other Macros > Roadmap Planner)
      3. Make sure to edit the bars and include some custom text
      4. Publish the page

      Environment

      1. Firefox
      2. MS Edge Version 18
      3. Roadmap Planner macro

      Expected Results

      The text on the bars should be visible:

      Actual Results

      The bars are displayed without any text.

      Workaround

      Use Google Chrome.

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            [CONFCLOUD-65223] Roadmap Planner bars not displaying text on Firefox

            A added a comment -

            Hallelujah, thank you

            A added a comment - Hallelujah, thank you

            The fixes for this issue have now been released to production. Thanks everyone for your patience.

            Aaron (Inactive) added a comment - The fixes for this issue have now been released to production. Thanks everyone for your patience.

            For everyone following this ticket, we've identified the cause and have some fixes being tested at the moment. We'll have another update later this week when we know more.

            Aaron (Inactive) added a comment - For everyone following this ticket, we've identified the cause and have some fixes being tested at the moment. We'll have another update later this week when we know more.

            Supreet (Inactive) added a comment - https://servicedog.atlassian.net/servicedesk/customer/portal/10/SCH-572

            Thanks for the workaround @Justin, we are having the same problem but that helps for now.

            Jared Bates added a comment - Thanks for the workaround @Justin, we are having the same problem but that helps for now.

            Justin added a comment -

            @Gaby - there is a Chrome workaround. Basically open the Roadmap in edit mode, and then refresh the page and open the roadmap again. You should be able to edit the pesky thing.

            It's certainly a bug I'd like fixed soon too. It's not the most advanced tool, but it's a pain not being able to use properly. Thanks team.

            Justin added a comment - @Gaby - there is a Chrome workaround. Basically open the Roadmap in edit mode, and then refresh the page and open the roadmap again. You should be able to edit the pesky thing. It's certainly a bug I'd like fixed soon too. It's not the most advanced tool, but it's a pain not being able to use properly. Thanks team.

            @Klaus - thanks for looking into this. The bug was inserted in a change slightly before Dec 10 2018. Please see if that change can be reverted. It's getting close to 90 days of unfixedness.

            Fabian Rahm added a comment - @Klaus - thanks for looking into this. The bug was inserted in a change slightly before Dec 10 2018. Please see if that change can be reverted. It's getting close to 90 days of unfixedness.

            Gaby added a comment -

            Hi, I also had this issue with firefox. Now I am using Google chrome but Im also unable to make any edits or insert the pages. The "insert button" has disappeared and when I try to change my display settings to, it doesn't work, the button is simply gone...anyone having the same issue?

             

            Thanks,

            Gaby added a comment - Hi, I also had this issue with firefox. Now I am using Google chrome but Im also unable to make any edits or insert the pages. The "insert button" has disappeared and when I try to change my display settings to, it doesn't work, the button is simply gone...anyone having the same issue?   Thanks,

            Hello,

            we are aware of this issue and we are looking to prioritise this with the correct team so we can have this resolved.

            We are sorry for all the trouble this is causing.

            Klaus (Inactive) added a comment - Hello, we are aware of this issue and we are looking to prioritise this with the correct team so we can have this resolved. We are sorry for all the trouble this is causing.

            Rui Fraga added a comment -

            Priority increased, happy days!

            Rui Fraga added a comment - Priority increased, happy days!

            Fabian Rahm added a comment - - edited

            Erik, this bug is not about editing, it's about displaying. The edit bug is over at https://jira.atlassian.com/browse/CONFCLOUD-65229 which at last got upgraded.

            There's hope. 40 days and counting.

            Fabian Rahm added a comment - - edited Erik, this bug is not about editing, it's about displaying. The edit bug is over at https://jira.atlassian.com/browse/CONFCLOUD-65229 which at last got upgraded. There's hope. 40 days and counting.

            Justin added a comment -

            Looking forward to receiving an update on this and CONFCLOUD-65229.

            Justin added a comment - Looking forward to receiving an update on this and CONFCLOUD-65229 .

            Erik Johnson added a comment - - edited

            Can we please get an update on this?  ONE MONTH so far..

            To all others reporting the issue:  temporary workaround is to use Chrome then refresh the Edit page.  Once refreshed it functions as expected.

            Erik Johnson added a comment - - edited Can we please get an update on this?  ONE MONTH so far.. To all others reporting the issue:   temporary workaround is to use Chrome then refresh the Edit page.  Once refreshed it functions as expected.

            Fabian Rahm added a comment - - edited

            I reported this bug a month ago and it was pushed to this tracker on Dec 10th. We know that there were holidays in between but hey, the code messing the display up for Firefox users was pushed slightly before I reported the bug and a rollback has not been done.

            Why is this still unassigned?

            Fabian Rahm added a comment - - edited I reported this bug a month ago and it was pushed to this tracker on Dec 10th. We know that there were holidays in between but hey, the code messing the display up for Firefox users was pushed slightly before I reported the bug and a rollback has not been done. Why is this still unassigned?

            Alex Koval added a comment -

            I am having the same problem, had to use Chrome to display pages for roadmap planning this quarter - not very happy about it. Please fix.

            Alex Koval added a comment - I am having the same problem, had to use Chrome to display pages for roadmap planning this quarter - not very happy about it. Please fix.

            Ville Kampman added a comment - - edited

            Yep, totally broken macro. Please fix ASAP due the fact that this is part of your service offering core.

            Ville Kampman added a comment - - edited Yep, totally broken macro. Please fix ASAP due the fact that this is part of your service offering core.

            Google Chrome does not work either.

            Erik Johnson added a comment - Google Chrome does not work either.

            Please provide an update.  It has been 1 week since Roadmaps was broken.

            Erik Johnson added a comment - Please provide an update.  It has been 1 week since Roadmaps was broken.

            When do you expect this to be fixed?  This is required for reports on my end.

            Erik Johnson added a comment - When do you expect this to be fixed?  This is required for reports on my end.

            Issues in Chrome when editing roadmaps too.

            Erik Johnson added a comment - Issues in Chrome when editing roadmaps too.

            Issue with Edge too

            Erik Johnson added a comment - Issue with Edge too

              agentleman Aaron (Inactive)
              gdecampos Giuliano C.
              Affected customers:
              37 This affects my team
              Watchers:
              47 Start watching this issue

                Created:
                Updated:
                Resolved: