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Bug
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Resolution: Fixed
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Highest
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None
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53
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Severity 3 - Minor
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20
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Summary
Users who are editing or creating new Page Templates (either Global or Space) are unable to add any Macros
Steps to Reproduce
- Create a New Global Template (Settings > Global Templates and Blueprints)
- Add a Macro either using the autocomplete or from the Insert More Content menu
Expected Results
Macro is added and is visible in the Editor
Actual Results:
Nothing appears in the editor and browser console shows 404 errors when trying to add the macro:
POST https://<INSTANCE>.atlassian.net/wiki/rest/tinymce/1/macro/placeholder 404 (anonymous) XMLHttpRequest.send @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:10261 send @ jquery-min.js:1 ajax @ jquery-min.js:1 o @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:3571 macroBrowserComplete @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:3553 a.afterComplete @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:1495 a.complete @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:1494 (anonymous) @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:1475 _onclick @ batch.js?externals=__local-default__&locale=en-GB:792 dispatch @ jquery-min.js:1 a @ jquery-min.js:1 batch.js?externals=__local-default__&locale=en-GB:370 Macro placeholder request failed error: ''
Notes
(Optional - If Necessary)
Workaround
- Create a new Blank page in any space.
- Create and configure the Macro you need for your template in this new page.
- Copy the macro and paste into the Edit or Create template page.
- caused
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![[Atlassian Service Operations JIRA]](/images/icons/generic_link_16.png "[Atlassian Service Operations JIRA]")
HOT-85764
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[CONFCLOUD-65196] Unable to Add Macros to Page Templates
Hi everyone,
We can confirm that this issue has been fixed, macros should be working in templates just fine.
If anyone still experiences any issues, please contact us via support form.
Apologies for all the inconveniences caused around this issue.
Thank you,
Vasily
Atlassian Support
Macro placement in Global and Space Templates appears to be working again. Everyone keep your fingers crossed.
Thanks for the workaround but this has been a frustrating issue.
Hi everyone,
We can confirm that root cause of the issue is identified. We are currently working on the fix and should be able to release it soon.
We will keep you updated and confirm once fix is released.
Thank you,
Vasily
Atlassian Support
Same issue - can't add to an existing or new template, cannot edit any existing macros in a template! Please fix this is incredibly frustrating.
Same problem here but AND it is not possible to edit already existing macros on every Space not only global.
Impossible to work like that!
Yes - same issue for us.
It's not possible to add a macro to a global page template.
Same issue.
Workaround worked at first; but after some save/edit cycles don't works (Global page templates); only works if we copy an existent macro in the same template.
The functionality of the macros is degrading also in "normal" pages; we must try several times to insert a macro.
Behaviour tested on several browsers with the same results.
Same issue, macros are not working in templates, and any changes in existing template are not saving right now. Some macros are also not working in normal page, for example Fancy bullets.
Suggested workaround for those facing this issue.
- Create a new Blank page in any space.
- Create and configure the Macro you need for your template in this new page.
- Copy the macro and paste into the Edit or Create template page.
It's not pretty, but it works.
You cannot edit it once it has been pasted in to the template so you need to get it just right before pasting it in.
William Evans
added a comment - - edited Suggested workaround for those facing this issue.
Create a new Blank page in any space.
Create and configure the Macro you need for your template in this new page.
Copy the macro and paste into the Edit or Create template page.
It's not pretty, but it works.
You cannot edit it once it has been pasted in to the template so you need to get it just right before pasting it in.
geoff88 you are welcome! Happy New Year!