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  1. Confluence Cloud
  2. CONFCLOUD-65196

Unable to Add Macros to Page Templates

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      Summary

      Users who are editing or creating new Page Templates (either Global or Space) are unable to add any Macros

      Steps to Reproduce

      1. Create a New Global Template (Settings > Global Templates and Blueprints)
      2. Add a Macro either using the autocomplete or from the Insert More Content menu

      Expected Results

      Macro is added and is visible in the Editor

      Actual Results:

      Nothing appears in the editor and browser console shows 404 errors when trying to add the macro:

      POST https://<INSTANCE>.atlassian.net/wiki/rest/tinymce/1/macro/placeholder 404
(anonymous)
XMLHttpRequest.send @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:10261
send @ jquery-min.js:1
ajax @ jquery-min.js:1
o @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:3571
macroBrowserComplete @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:3553
a.afterComplete @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:1495
a.complete @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:1494
(anonymous) @ batch.js?build-number=6452&confluence.table.resizable=true&externals=__local-default__&locale=en-GB:1475
_onclick @ batch.js?externals=__local-default__&locale=en-GB:792
dispatch @ jquery-min.js:1
a @ jquery-min.js:1
batch.js?externals=__local-default__&locale=en-GB:370 Macro placeholder request failed error: ''

      Notes

      (Optional - If Necessary)

      Workaround

      1. Create a new Blank page in any space.
      2. Create and configure the Macro you need for your template in this new page.
      3. Copy the macro and paste into the Edit or Create template page.

            [CONFCLOUD-65196] Unable to Add Macros to Page Templates

            Vasi added a comment -

            geoff88 you are welcome! Happy New Year!

            Vasi added a comment - geoff88 you are welcome! Happy New Year!

            AgentBee added a comment -

            Thanks Vasily 

            AgentBee added a comment - Thanks Vasily 

            Vasi added a comment -

            Hi everyone,

            We can confirm that this issue has been fixed, macros should be working in templates just fine.
            If anyone still experiences any issues, please contact us via support form.

            Apologies for all the inconveniences caused around this issue.

            Thank you,
            Vasily
            Atlassian Support

            Vasi added a comment - Hi everyone, We can confirm that this issue has been fixed, macros should be working in templates just fine. If anyone still experiences any issues, please contact us via support form . Apologies for all the inconveniences caused around this issue. Thank you, Vasily Atlassian Support

            Kathy Hart added a comment -

            Macro placement in Global and Space Templates appears to be working again. Everyone keep your fingers crossed.

            Kathy Hart added a comment - Macro placement in Global and Space Templates appears to be working again. Everyone keep your fingers crossed.

            Deleted Account (Inactive) added a comment -

            Thanks for the workaround but this has been a frustrating issue. 

            Deleted Account (Inactive) added a comment - Thanks for the workaround but this has been a frustrating issue. 

            Vasi added a comment -

            Hi everyone,

            We can confirm that root cause of the issue is identified. We are currently working on the fix and should be able to release it soon.

            We will keep you updated and confirm once fix is released.

            Thank you,
            Vasily
            Atlassian Support

            Vasi added a comment - Hi everyone, We can confirm that root cause of the issue is identified. We are currently working on the fix and should be able to release it soon. We will keep you updated and confirm once fix is released. Thank you, Vasily Atlassian Support

            Greg Snyder added a comment -

            Same issue.  Very frustrating. 

            Greg Snyder added a comment - Same issue.  Very frustrating. 

            Joe Darrah added a comment -

            ditto, please fix this asap!

            Joe Darrah added a comment - ditto, please fix this asap!

            MollyJo Tighe added a comment -

            Same issue - can't add to an existing or new template, cannot edit any existing macros in a template! Please fix this is incredibly frustrating.

            MollyJo Tighe added a comment - Same issue - can't add to an existing or new template, cannot edit any existing macros in a template! Please fix this is incredibly frustrating.

            Chris Olofson added a comment -

            Same issue, please fix this issue right away, thank you

            Chris Olofson added a comment - Same issue, please fix this issue right away, thank you

              vlogvinenko Vasi
              scranford Shawn C
              Affected customers:
              51 This affects my team
              Watchers:
              69 Start watching this issue

                Created:
                Updated:
                Resolved: