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  1. Confluence Cloud
  2. CONFCLOUD-64798

Customer-specific Confluence Pages in Service Desk

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      Description

      There are numerous discussions about this in the community, but I was unable to find an existing issue for it...

      It is extremely common in customer support to want to publish customer-specific documentation. This may include specific contact info, server names/IP addresses, workflow diagrams, support guides, and more. I'm quite surprised that there is no way to do this using the Service Desk/Confluence integration. This seems like a critical piece of that integration. Without it, I'm stuck creating the documentation in another tool and attaching it to a service desk request. Which is very sad. It also won't allow them to search for it easily in the way that KB searches function.

      Possible Approaches:

      • Allow Service Desk users and organizations to be selectable in the Restrictions of Confluence pages. (This seems like the simplest and easiest to implement to me.)
      • Allow linking multiple Confluence spaces to Service Desk, with ability to restrict certain spaces by Organization.
      • Others? Please suggest...

       

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              Assignee:
              Unassigned Unassigned
              Reporter:
              rob_fea Rob Fea
              Votes:
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              37 Start watching this issue

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                Updated: