Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-63072

Images uploaded through Confluence Cloud Mobile App on iOS does not load in the Web Version of Confluence on PC

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      Summary

      When an image is uploaded to a page using the Confluence Mobile App for Cloud on iOS, the preview of the image cannot be loaded when in the Confluence Web App on PC.

      Steps to Reproduce

      1. Create or enter a test page using the Confluence mobile app on iOS.
      2. Insert an image using the image icon at the bottom of the mobile page editor.
      3. Publish the page.
      4. The image displays OK on the iOS phone app.
      5. However, if a user browses to the page on the web browser on a PC, clicking on the image does not load the image with a MediaApi error

      Error information

      Ouch! We can't load the image displayed
      https://api.media.atlassian.com/etc

      Further tracing

      Browser console returns an HTTP 404 error:

      HEAD https://api.media.atlassian.com/file/9aa379a2-6e29-4475-8210-f32982ded96e/artifact/document.pdf/binary?client=b4c7bdd4-c7f1-4c1e-ad33-8b8549103a0c&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGM3YmRkNC1jN2YxLTRjMWUtYWQzMy04Yjg1NDkxMDNhMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhYTM3OWEyLTZlMjktNDQ3NS04MjEwLWYzMjk4MmRlZDk2ZSI6WyJyZWFkIl19LCJleHAiOjE1Mzg2NTE2MjAsIm5iZiI6MTUzODY0ODI2MH0.pZNku7cQ3G36HtPGQXq_k78j3IPHwKq1SleYmklP_KE 404 (Not Found)
binary:1 


GET https://api.media.atlassian.com/file/9aa379a2-6e29-4475-8210-f32982ded96e/artifact/document.pdf/binary?client=b4c7bdd4-c7f1-4c1e-ad33-8b8549103a0c&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNGM3YmRkNC1jN2YxLTRjMWUtYWQzMy04Yjg1NDkxMDNhMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhYTM3OWEyLTZlMjktNDQ3NS04MjEwLWYzMjk4MmRlZDk2ZSI6WyJyZWFkIl19LCJleHAiOjE1Mzg2NTE2MjAsIm5iZiI6MTUzODY0ODI2MH0.pZNku7cQ3G36HtPGQXq_k78j3IPHwKq1SleYmklP_KE 404 (Not Found)

      Workaround

      On iOS, users can opt to upload the images using the iOS Safari Mobile web browser instead.

              azelenko Avinoam
              aabdessalam Ahmed Abdessalam (Inactive)
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              5 Vote for this issue
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                Created:
                Updated:
                Resolved: