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Bug
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Resolution: Fixed
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Highest
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43
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Severity 3 - Minor
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0
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Confluence Cloud is having issues with Media API.
Affected operations:
- Export space/page
- Full site backups
Error message:
Caused by: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/pdf file to filestore. Failure: Failure{cause=org.apache.http.conn.ConnectionPoolTimeoutException: Timeout waiting for connection from pool, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null}
Stack trace:
stack: com.atlassian.confluence.importexport.ImportExportException: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/pdf file to filestore. Failure: Failure{cause=org.apache.http.conn.ConnectionPoolTimeoutException: Timeout waiting for connection from pool, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null} at com.atlassian.confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl.upload(FilestoreTemporaryFileUploaderImpl.java:67) at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerPdfExporterService.uploadFileToFilestore(FlyingSaucerPdfExporterService.java:134) at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerPdfExporterService.createPdfForPage(FlyingSaucerPdfExporterService.java:122) at com.atlassian.confluence.extra.flyingpdf.PdfExportTaskRunnerImpl.createPdfFile(PdfExportTaskRunnerImpl.java:196) at com.atlassian.confluence.extra.flyingpdf.PdfExportTaskRunnerImpl.lambda$executeExportAsPdfTask$1(PdfExportTaskRunnerImpl.java:167) at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133) at com.atlassian.confluence.extra.flyingpdf.PdfExportTaskRunnerImpl.executeExportAsPdfTask(PdfExportTaskRunnerImpl.java:162) at com.atlassian.confluence.extra.flyingpdf.PdfExportTaskRunnerImpl.runTask(PdfExportTaskRunnerImpl.java:133) at com.atlassian.progress.amq.TaskProcessor.accept(TaskProcessor.java:63) at com.atlassian.progress.amq.TaskProcessor.accept(TaskProcessor.java:23) at com.atlassian.progress.amq.ConcurrencyControlTaskProcessor.accept(ConcurrencyControlTaskProcessor.java:68) at com.atlassian.progress.amq.ConcurrencyControlTaskProcessor.accept(ConcurrencyControlTaskProcessor.java:19) at com.atlassian.progress.amq.ProgressAwareMessageRunner.processMessage(ProgressAwareMessageRunner.java:55) at com.atlassian.confluence.impl.messagequeue.VCacheMessageRunner.lambda$processMessage$0(VCacheMessageRunner.java:21) at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:49) at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:84) at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:74) at com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:48) at com.atlassian.confluence.impl.messagequeue.VCacheMessageRunner.processMessage(VCacheMessageRunner.java:20) at com.atlassian.confluence.util.zipkin.impl.ZipkinMessageRunner.processMessage(ZipkinMessageRunner.java:31) at com.atlassian.messagequeue.internal.core.NestedMessageConsumer.consume(NestedMessageConsumer.java:135) at com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.processReceiveMessageResult(SQSMessageConsumer.java:171) at com.atlassian.messagequeue.internal.sqs.SQSMessageConsumer.run(SQSMessageConsumer.java:112) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: com.atlassian.confluence.importexport.ImportExportException: Failed to upload application/pdf file to filestore. Failure: Failure{cause=org.apache.http.conn.ConnectionPoolTimeoutException: Timeout waiting for connection from pool, reason=TRANSPORT_ERROR, message='null', httpStatusCode=null} at com.atlassian.confluence.importexport.impl.FilestoreTemporaryFileUploaderImpl.upload(FilestoreTemporaryFileUploaderImpl.java:63) ... 25 more
Notes
It causes the PDF export to stall at 50% with a "Begin conversion of intermediate HTML to PDF" message.
Workaround
You can apply the lines below to your space's PDF Export Stylesheet to remove images. This should allow you to export the text content of your space:
img { display: none; }
- is related to
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CONFCLOUD-62373 Confluence Export Failed due to Connection with Media Services
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- Closed
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- mentioned in
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Page Loading...
- relates to
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HOT-84373 Loading...