Details
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Suggestion
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Resolution: Unresolved
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1
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Description
When linking Confluence with Service Desk and allowing Any Active User to see the space, it will provide access for customers that do not have a license in Confluence.
By allowing access to the pages, if using a Jira macro (or any macro to retrieve Jira content), if the same is restricted to other users, not including the customers in question (e.g. everyone/non-logged users), the macro will display a message that the JIRA project doesn't exist or you don't have permission to view it..
This is a suggestion to allow customers from open spaces to access the Jira issues tickets in Confluence side, independent of the restrictions from Jira.
Note: This also applies to a Service Desk customer who has a license in Confluence.
Attachments
Issue Links
- relates to
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CONFCLOUD-56387 Unexpected error is causing JIRA Service Desk customers (Atlassian Account converted) to not be able to see JIRA issue/filter macros on Customer Portal knowledge bases as well as in Confluence directly.
- Closed
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JSDCLOUD-9044 Allow JIRA service desk customer to view the issue via JIRA issue macro and team calendar
- Gathering Interest
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ACE-4308 Loading...