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  1. Confluence Cloud
  2. CONFCLOUD-59990

Allow Customers/Non-Licensed Users to See Tickets/Macros in Confluence

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    Description

      When linking Confluence with Service Desk and allowing Any Active User to see the space, it will provide access for customers that do not have a license in Confluence.

      By allowing access to the pages, if using a Jira macro (or any macro to retrieve Jira content), if the same is restricted to other users, not including the customers in question (e.g. everyone/non-logged users), the macro will display a message that the JIRA project doesn't exist or you don't have permission to view it..

      This is a suggestion to allow customers from open spaces to access the Jira issues tickets in Confluence side, independent of the restrictions from Jira.

      Note: This also applies to a Service Desk customer who has a license in Confluence.

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              Unassigned Unassigned
              gdecampos Giuliano C.
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