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  1. Confluence Cloud
  2. CONFCLOUD-59433

Cannot download export in Safari 11.1 with High Sierra 10.13.4

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      Summary

      Cannot download any export generated files in Safari 11.1 with High Sierra 10.13.4 

      Environment

      Confluence Cloud

      Steps to Reproduce

      1. Upgrade to High Sierra 10.13.4
      2. Open a new page in Safari
      3. Export a space or generate a full site backup.
      4. Try to use the generated URL to retrieve the export file.
      5. Notice that nothing happens once you click on ”Download here

      Expected Results

      The exported file should be successfully downloaded

      Actual Results

      Nothing happens once you click on “Download here

      Notes

      Customers mentioned that they are experiencing the same issue on MacOS Sierra 10.12.6 and Safari v 11.1.

      This is not reproducible on MacOS 10.13.3 and Version 11.0.3

      Workaround

      Try to download the file in another browser, for example, Google Chrome.

            Unassigned Unassigned
            rscripcaru Ramona Scripcaru
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              Created:
              Updated:
              Resolved: