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  1. Confluence Cloud
  2. CONFCLOUD-59121

Editing or Creating Jira Issue Date Filters timing out with Team Calendars

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    Description

      Summary

      Attempting to edit the JIRA Issue Dates filter or create a Jira Issue Dates event on Team Calendars often results in a long delay and eventual timeout when the connected Jira instance contains a large volume of projects and configuration. The UI then fails to display the filter details and no editing can occur.

      Steps to Reproduce

      1. Navigate to a Team Calendar with Jira Issues Dates associated with Projects, Custom Fields, etc..
      2. In the list of Event Types, select one to modify and select Edit... (or in the case of Create Event, click on the Add Event button or on the calendar itself)
      3. The edit dialogue will appear and a spinning progress indicator will be shown. Eventually the, progress indicator will disappear and no details of the filter can be edited.

      Expected Results

      • Filter returns and can be edited

      Actual Results

      • The progress indicator disappears and editing is not possible. The following error is logged by Confluence
      2018-01-19 23:41:28.984 ERROR com.atlassian.confluence.extra.calendar3.rest.ExceptionMappers.GeneralExceptionMapper General exception happen on calendar resources java.net.SocketTimeoutException: Read timed out com.atlassian.sal.api.net.ResponseException: java.net.SocketTimeoutException: Read timed out at com.atlassian.sal.core.net.HttpClientRequest.executeAndReturn(HttpClientRequest.java:100) at com.atlassian.plugins.rest.module.jersey.JerseyRequest.executeAndReturn(JerseyRequest.java:131) at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor.execute(ApplicationLinkRequestAdaptor.java:58) at com.atlassian.applinks.oauth.auth.OAuthRequest.execute(OAuthRequest.java:58) at com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor.getQueryOptionsInternal(DefaultJiraAccessor.java:218) at com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor.lambda$null$0(DefaultJiraAccessor.java:197) at com.atlassian.vcache.internal.core.metrics.TimedSupplier.get(TimedSupplier.java:32) at com.atlassian.vcache.internal.core.service.DefaultRequestCache.lambda$get$2(DefaultRequestCache.java:52) at java.util.Optional.orElseGet(Optional.java:267) at com.atlassian.vcache.internal.core.service.DefaultRequestCache.get(DefaultRequestCache.java:50) at com.atlassian.vcache.internal.core.metrics.TimedLocalCacheOperations.get(TimedLocalCacheOperations.java:64) at com.atlassian.confluence.impl.vcache.metrics.vertigostartup.VertigoStartupMonitoringRequestCache.get(VertigoStartupMonitoringRequestCache.java:36) at com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor.lambda$getQueryOptions$1(DefaultJiraAccessor.java:197) at java.util.Optional.map(Optional.java:215) at com.atlassian.confluence.extra.calendar3.calendarstore.DefaultJiraAccessor.getQueryOptions(DefaultJiraAccessor.java:196) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498)

      No Workaround

      Attachments

        Issue Links

          is blocked by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-69180 Slow /rest/ical/1.0/ical/config/query/options times out for Team Calendar

          • Low - Low priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-59347 Adding event of type JIRA Issue Date: "Create Event" dialog box does not load "Display" section

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - CONFCLOUD-50101 Adding a JIRA event is very slow when you have an instance with a lot of issues and custom date fields

          • Closed

          Suggestion - CONFSERVER-51164 Improve JIRA calendar performance with custom date fields

          • Closed

          JST-343606 Loading...

          Activity

            People

              lhou1 Lorien Hou
              gkeefer Greg Keefer (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: