Summary

When viewing pages with JIRA issue macros, Some or all JIRA issue macros on the page will fail to load and will instead give a "Getting Issues..." error instead.

Environment

Cloud

Steps to Reproduce

• Browse to a page with JIRA issue macros.

Expected Results

All macros load every time.

Actual Results

Intermittently, The macros will fail to load and you will instead see an error like this:

=== "Getting Issues..." Error ===

===

Notes

Confluence logs show the following error. Full stack attached.

2018-02-09 21:20:20.434	ERROR	com.atlassian.plugins.rest.common.error.jersey.ThrowableExceptionMapper	Uncaught exception thrown by REST service: null	 	java.lang.NullPointerException at com.atlassian.confluence.plugins.jira.JiraFilterService.setupResponse(JiraFilterService.java:109) at com.atlassian.confluence.plugins.jira.JiraFilterService.getRenderedJiraMacros(JiraFilterService.java:91) 

Workaround

At this time, the only workaround is to refresh the page until the Macros load.