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Bug
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Resolution: Fixed
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Medium
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10
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Severity 3 - Minor
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Summary
Cannot save or publish pages
Steps to Reproduce
- Edit a page
- Try to Save it/Publish it
- Notice that an error message is displayed: "There was an error processing the request."
Expected Results
The page should be successfully saved/published
Actual Results
An error message is displayed and users cannot save/publish the page
Notes
This issue was noticed to be reproducible only for imported pages.
Developer tools logs:
jquery-min.js:3 PUT https://mysignintern.atlassian.net/wiki/rest/api/content/56328193?status=draft 501 () send @ jquery-min.js:3 ajax @ jquery-min.js:3 v @ com.atlassian.confluence.plugins.reliablesave:reliable-save-conf-frontend.js?externals=__local-default__&locale=en-GB:11 D @ com.atlassian.confluence.editor:page-editor-js.js?externals=__local-default__&locale=en-GB:15 dispatch @ jquery-min.js:2 s @ jquery-min.js:2 batch.js?externals=__local-default__&locale=en-GB:369 Generic error: {"readyState":4,"responseText":"{\"statusCode\":501,\"message\":\"Trying to access unreconciled content 56328193. Retry in a few moments\"}","status":501,"statusText":"error"}
Workaround
- Copy the page
- Edit the page history and restore a previous version (https://confluence.atlassian.com/doc/page-history-and-page-comparison-views-139379.html)
- mentioned in
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