Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-58745

Cannot copy and or edit Confluence page The connection timed out with Maximum call stack size exceeded error

    XMLWordPrintable

    Details

      Description

      Summary

      Cannot copy and/or  edit Confluence page The connection timed out with Maximum call stack size exceeded error

      Environment

      • Confluence Cloud
      • Google Chrome

      Steps to Reproduce

      Open the specific page

      1. Try to copy it
      2. Notice that an error message is displayed:
         "The connection timed out
        Check you can connect to the internet, then try reloading. If there's no problem with your connection, speak to your Confluence admin."

      Expected Results

      The page should be successfully copied.

      Actual Results

      There's slowness when typing - characters might take a second or two to be rendered in the screen.
      The page is not saved and an error is displayed:
      "The connection timed out
      Check you can connect to the internet, then try reloading. If there's no problem with your connection, speak to your Confluence admin."

      Notes

      1. The page seems to be saved as a draft and if we check the “Recently worked on” page we can open it and if we try to publish it a second time will be saved.
      2. Developer tools error:
        log.cljc:20 warn reinit *Maximum call stack size exceeded*
        RangeError: Maximum call stack size exceeded
            at vJ (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1087:354)
            at https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1088:193
            at N.h.Qb (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:306:133)
            at ec (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:147:213)
            at sJ (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1088:137)
            at rJ (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1083:430)
            at tJ (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1084:291)
            at https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1088:79
            at m.h.Bf (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:350:218)
            at Uc (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:53:59)
            at take? 
            at RO (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1392:528)
            at https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1619:392
            at Function.b [as g] (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1612:452)
            at FN (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1262:63)
            at https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1262:211
            at https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1252:502
            at qN (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1249:287)
            at MessagePort.b.port1.onmessage (https://synchrony-cdn.atlassian.io/resources/js/synchrony.min.js:1248:296)
        (anonymous) @ log.cljc:20
        pE @ log.cljc:18
        qE @ log.cljc:26
        (anonymous) @ end_point.cljc:650
        b @ end_point.cljc:650
        FN @ ioc_helpers.cljs:35
        (anonymous) @ ioc_helpers.cljs:48
        (anonymous) @ channels.cljs:61
        qN @ dispatch.cljs:19
        b.port1.onmessage @ (index):211
        batch.js?externals=__local-default__&locale=en-GB:369 Synchrony disconnected!
        
      1. We have noticed that if we check the Page Storage format, there are a lot of HTML tags e.g. “span” appears more than 30 000 times.
      2. Specific detail to be noted: issue was noticed for a page which has a big table

      Workaround

      If your page is copied from other HTML content to Confluence editor, the page is prone to contain a lot of "span" tags like as below:

      <span style="color: rgb(51,51,51);">
      

      You can verify this by "View Storage Format" and search "<span style=" on the page. If this is your case, there are several ways to fix the content:

      • Try to publish the page a second time
      • Edit the affected page on Firefox and apply "Clear formatting"
      • Export the page to [^Screenshot 2018-04-26 11.36.21.png] and then import the word file to Confluence page.
        • However, in many cases, you have to fix the alignment after importing the word file since these pages tend to contain complex elements.

      See also How to normalize HTML tags in page for more detail.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              bzivaljevic Bosko Zivaljevic
              Reporter:
              rscripcaru Ramona Scripcaru
              Votes:
              34 Vote for this issue
              Watchers:
              81 Start watching this issue

                Dates

                Due:
                Created:
                Updated:
                Resolved: