I have the same issue when I open a link that Atlassian support engineer provided.

when I clicked this link:

https://api.media.atlassian.com/file/f416dea5-b92a-4305-84fe-595a0b511cb7/binary?token=eyJraWQiOiJtaWNyb3MtZ3JvdXAvY3N0LWF0dGFjaG1lbnRzL2JjYnR0YW01aGE4NW5vajQiLCJhbGciOiJSUzI1NiJ9.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.HVV_PKMNJ0YwDh_NuUsjmtNpLr332dDJw7JDp4t4c2K6JokyoIFDgqwwE05Fi5VFfY7AFzovK9P-kcQcZSgUC6hMELu4iUMAzib-DZ5j8wvqMvsVH6DZUAYcnAg0OFirerruMeju-7EsRWZFDEo_Z6IYGJd21gmn_CGkktYKgNmKMJqeu0Ir4oG8XNJWD29dCYqiYI6LmaOvWGe6BOw-YUWk9i3UlGZy2fxsmOExW3U0ThOrQrTf1wiOIYqwz72NbWJgygpueBA1UnTn7wtJvcuP8cpDeBtrG8-yxkB9VAgfWvU6phZSviJuswICzNLWhkDkYfr_yRpkTO5i9vwDPQ&client=fcd87ede-3cd6-4ad1-bf36-72acc713996a&collection=7758326&max-age=43200&dl=true

I get this error. Tried
{"error":{"code":"JwtAuthoriser:TokenExpiredError","title":"Token verification failed: jwt expired","href":"https://api.media.atlassian.com#UnauthorizedError"}}

Firefox: (New private new window)
error
code "JwtAuthoriser:TokenExpiredError"
title "Token verification failed: jwt expired"
href "https://api.media.atlassian.com#UnauthorizedError"

Safari: (New private new window)
{"error":{"code":"JwtAuthoriser:TokenExpir

Hi @Ben Keene,

This same issue affects my team. Can we please reopen this ticket?

We have recently migrated to Altassian cloud and have been facing this issue with image links that expires after some time.

Please do the needful as it is a major impact for our customers.

Thanks,
Shraddha

Hi ae69904f640b,

I am not the reporter of this bug and have not been able to reproduce. I think that it has been >14 days so if we have not heard back, can we close out?

Best,

Ben

Hello b2e61339283b

It would be helpful if you provide some more detailed steps to reproduce, example page, short video or a screenshot to help us narrow down this case.

Best
Mariia

ae69904f640b Hi there! Any word back from the customer?

Hi pmiguel  ** and everyone,

This is Mariia ** from the Confluence team. Thank you for raising this bug and bringing it to our attention. After our investigation into this issue, we weren’t able to reproduce the behavior within our instances. 

We will keep this issue open for another 14 days, but if we don’t hear back by then we will need to close this out to focus on our upcoming roadmap for all Confluence users.

Best,

Mariia

This issue affects our Premium Cloud Customer in more than minor manner. Our customer has built a download space for a variety of different files like documents and forms. We are talking about more than just a few pages, but tens of even hundreds of pages with up to 10+ files per page. Pages are breaking againg and again. Finding and reuploading files is a major overhead. The workaround to copy the page or reupload the files feels not that premium grade to our customers.

it would be awesome, if this issue could be fixed soon.

I would not classify the Symptom Severity as Minor even if probability of occurrence is minor.

While it did occur only on one of our pages, we did lose a bunch of images and a couple of days waiting for a resolution.

After a few days, Atlassian support did recover the page and send us the images recovered from the media servers. However it was easier to continue our work by creating and re-uploading the images to a new page.