Summary

      Customers performing an HTML Export of their Spaces have noticed that no Comments are being exported

      Environment

      • Cloud

      Steps to Reproduce

      1. Add Comments to a Confluence Page
      2. Navigate through Space Tools > Export > HTML Export > Custom Export
        • Ensure that Include Comments is Selected
      3. Select pages
      4. Export

      Expected Results

      Per the selected option, Comments are Exported

      Actual Results

      No Comments are Exported

      Notes

      The Normal Export states:

      Generates a HTML file for each page in this space, excluding blogs, comments, and attachments.

      Not sure if this should also affect Custom HTML Exports; if so, the "Include Comments" Checkbox should be removed

      Workaround

      None. If you don't mind making development effort, consider to retrieve comments via REST API and export them into the expected format (HTML, in this case).

        1. CustomHTMLExportOptions.png
          CustomHTMLExportOptions.png
          71 kB
        2. HTML-Export.png
          HTML-Export.png
          262 kB
        3. View-Page.png
          View-Page.png
          439 kB

          Form Name

            [CONFCLOUD-57908] Page Comments Not Exported During Space Tools HTML Export

            My boss asked me if there was a way for him to export a Confluence page with the comments attached. I checked the documentation, found that this was (supposed to be) possible, and proudly shared the instructions with him. When he tried it, no comments were exported. I THEN did some more searching and found this issue. In addition to adding my voice to the list of people requesting that you fix this, I'd like to also suggest that maybe you remove the parts of your documentation that refer to it, so future efforts by others to solve problems for their bosses don't end with egg-on-face.

            -Embarrassed in Kansas

            Kristin Kroeger added a comment - My boss asked me if there was a way for him to export a Confluence page with the comments attached. I checked the documentation, found that this was (supposed to be) possible, and proudly shared the instructions with him. When he tried it, no comments were exported. I THEN did some more searching and found this issue. In addition to adding my voice to the list of people requesting that you fix this, I'd like to also suggest that maybe you remove the parts of your documentation that refer to it, so future efforts by others to solve problems for their bosses don't end with egg-on-face. -Embarrassed in Kansas

            Please fix this!

            Le Ngoc Quoc KHANH added a comment - Please fix this!

            Kayla Fox added a comment -

            Still not updated - December 2022

            Kayla Fox added a comment - Still not updated - December 2022

            +1

            Anna Hodura added a comment - +1

            Witcher added a comment - - edited

            When this bug gets its fifth birthday it will be called a feature

            Witcher added a comment - - edited When this bug gets its fifth birthday it will be called a feature

            +1. Still unfixed in August

            Austin Servantes added a comment - +1. Still unfixed in August

            Can you please fix this!

            Sandro Ruch added a comment - Can you please fix this!

            Any updates on this? ive just tried an HTML export with "include comments" ticked, and it seems like this is still not working. is there an estimated deadline for resolving the issue?

            Talhia Le Berre added a comment - Any updates on this? ive just tried an HTML export with "include comments" ticked, and it seems like this is still not working. is there an estimated deadline for resolving the issue?

            cs224 added a comment -

            I have the same problem with our company cloud instance.

            cs224 added a comment - I have the same problem with our company cloud instance.

            Alex Woo added a comment -

            Looking forward to have a feedback on the resolution please.

            Alex Woo added a comment - Looking forward to have a feedback on the resolution please.

              Unassigned Unassigned
              scranford Shawn C
              Affected customers:
              35 This affects my team
              Watchers:
              47 Start watching this issue

                Created:
                Updated: