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  1. Confluence Cloud
  2. CONFCLOUD-53972

Some attachments fail to download when using the file attachment macro

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    Description

      Summary

      When attempting to download an attachment from a page using the file attachment macro, the attachment fails to download

      Environment

      Cloud 1000.230.0

      Expected Results

      Attachment should download

      Actual Results

      Attachment does not download
      Confluence displays a 'Page cannot be found' page

      An error like the following can be seen in the Developer console of the web browser:

      /wiki/download/attachments/65146700/20070711_filename?api=v2
      

      Notes

      The files appear to be in the file system as they are represented as a '1' which is present
      When attempting to preview one of these attachments, the preview is displayed without any error

      Workaround

      If the issue is with a Word doc, it appears that you can expand the attachment information panel
      Click the 'Edit in Office' button
      Save a new version of the attachment

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              gvotruong Giang Vo
              mlavender mlavender (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: