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  1. Confluence Cloud
  2. CONFCLOUD-53830

Links to JIRA Server in Confluence notifications is unchanged after the JIRA Server Base URL was changed

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    Description

      Problem Description

      The Open link in notification messages for JIRA updates on the workbox notification in Confluence is pointing to the old JIRA Server url (http://jira.intra.aktsk.jp/) when it should point to his JIRA Cloud instance URL (https://akatsuki.atlassian.net).
      Notifications for Confluence update is working fine.

      Action Done

      1. Created a test project and test issue in JIRA to verify the problem.
      2. Commented on the JIRA issue : https://akatsuki.atlassian.net/browse/ATP-1
      3. I received the notification in Confluence notification box but when I clicked at the Open link at the workbox notifcation, it will bring you to the old JIRA URL which give you the error server not found.
      4. Commented on the issue from the notification box in Confluence, then received an error message stated "Application Link does not exist. Please contact administrator"
      5. Restarted the instance as stated in this documentation
      6. Removed the plugin cache.
        rm -rf /data/jirastudio/confluence/home/bundled-plugins
        rm -rf /data/jirastudio/confluence/home/plugins-cache
        rm -rf /data/jirastudio/confluence/home/plugins-osgi-cache
        rm -rf /data/jirastudio/confluence/home/plugins-temp
      1. Does not solve the problem.
      2. Manually updated the database.
        update "AO_9412A1_AOREGISTRATION" set "DATA" = replace("DATA", '"displayURL":"http://jira.intra.aktsk.jp"', '"displayURL":"https://akatsuki.atlassian.net/"') where "ID" like 'com.atlassian.mywork.providers.jira:d033391c-4eaa-328e-9610-8d4695e6e7db';
        
      1. Does not seem to solve the problem as well.

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              Unassigned Unassigned
              ttranminh Tam Tran
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                Created:
                Updated:
                Resolved: