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Bug
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Resolution: Fixed
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Highest
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105
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Severity 1 - Critical
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92
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Summary
Connect add-on such as Gliffy, Balsamiq mockups or Bobswift macros are failing to load with an Unauthorised message. This is not an exhaustive list, some add-on symptoms may include:
Gliffy diagrams don't display on any page.
Balsamiq mockups display in grey and not load.
Bobswift add-ons show a loading message: Add-on <add-on name> is not responding. Wait or cancel?
401 error message is shown when trying to edit some of the macros or visible in the browser console.
Environment
- Confluence Cloud v1000.690.0
Steps to Reproduce
- Navigate to a page with a Gliffy diagram. (can be found by searching for: " macroName: gliffy* " )
Expected Results
The Gliffy diagram is displayed.
Actual Results
The diagram is not displayed. The page renders correctly but where the diagram is located, it's blank, no errors are shown on screen.
Browser Console and Network tabs of the Development Tools show 401 (Unauthorized) for
https://confluence-connect.gliffy.net/macro/render?space=XX&container=98566170&....
similar behaviour for other Atlassian Connect add-ons.
Updates:
The fix was applied to all sites but there are some sites still experiencing problems.
- If an add-on was installed during the last 4 days it is possible that the installation will still be broken. We are taking actions to solve this scenario as well.
- There is also a handful of sites with add-on configurations that will need to be manually fixed and Atlassian is contacting the plugin vendors to solve that situation.
[CONFCLOUD-53245] Confluence add-ons are not working
We still have problems with gliffy. Please check our instance on mandetect.atlassian.net
Hi all, we have fixed the bug which caused this incident and have scheduled work to address the underlying root cause. We have also restored functionality to all but a handful of add-on installations, and are continuing to work with the add-on vendors on the remaining few issues. For any new issues, please do not leave a comment here, but rather raise a ticket with our support staff at https://support.atlassian.com. Moreover, can you please tell us which add-ons are affected on your instance?
This will ensure we can work with you to resolve any issues as quickly as possible.
Alexei Solovyov
added a comment - We are still experiencing the issue with Advanced Tables in our instance ( https://underarmour.atlassian.net/ )
Do you have an ETA for a fix?
Thanks,
Alex.
Alexei Solovyov
added a comment - We are still experiencing the issue with Advanced Tables in our instance ( https://underarmour.atlassian.net/ )
Do you have an ETA for a fix?
Thanks,
Alex. 
Michael Harradon
added a comment - Should Presenter be affected by this? In my case it displays:
Your license has expired
Go to the "Manage add-ons" page to review your license status and renew your license.
Reinstallation appears to either silently fail or display an unexpected error message. The developer doesn't seem to think it's their code.
Thanks,
Michael
Michael Harradon
added a comment - Should Presenter be affected by this? In my case it displays:
Your license has expired
Go to the "Manage add-ons" page to review your license status and renew your license.
Reinstallation appears to either silently fail or display an unexpected error message. The developer doesn't seem to think it's their code.
Thanks,
Michael
Niels William Porsborg
added a comment - Dear Atlassian,
The problem keeps occurring in my Confluence-pages. Add-ons render correctly but the error message keeps occurring
Kind regards, Niels William Porsborg
Niels William Porsborg
added a comment - Dear Atlassian,
The problem keeps occurring in my Confluence-pages. Add-ons render correctly but the error message keeps occurring
Kind regards, Niels William Porsborg 
Bradley Moyer
added a comment - Mauro,
We are still having gliffy digrams not being displayed. Are you working on our Cloud site or is this expected to be working at this time?
rocitsolutions.atlassian.net
--Bradley
Bradley Moyer
added a comment - Mauro,
We are still having gliffy digrams not being displayed. Are you working on our Cloud site or is this expected to be working at this time?
rocitsolutions.atlassian.net
--Bradley Atlassian worked together with the add-on developers to fix the remaining sites that installed add-ons in the last few days and the majority of these have already been fixed.
We'll keep this bug open for a few more days while we wrap up the remaining add-ons still being worked on.
Thanks for the patience and understanding.
Kind regards,
Mauro
I have updated my incident JST-244625 with details of this and requested to have the fix implemented asap but not received a response for over 2 hours! This is very urgent now!`
Has this fix been implemented yet? My Gliffy add on still is not working and i cant get it to reinstall. Please advise.
Hi loginov2000508768,
Please file a support request in support.atlassian.com to have your issue investigated.
Best Regards,
Dario
Atlassian Cloud Support