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Bug
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Resolution: Fixed
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Highest
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56
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Severity 2 - Major
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290
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Summary
Confluence backup and space export fail. Below exception is thrown in the logs:
com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available. at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:808) at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:793) at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140) ... at java.lang.Thread.run(Thread.java:745) Caused by: java.util.concurrent.TimeoutException at com.netflix.hystrix.AbstractCommand.handleTimeoutViaFallback(AbstractCommand.java:983) at com.netflix.hystrix.AbstractCommand.access$500(AbstractCommand.java:59) at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:598) at com.netflix.hystrix.AbstractCommand$12.call(AbstractCommand.java:590) at rx.internal.operators.OperatorOnErrorResumeNextViaFunction$4.onError(OperatorOnErrorResumeNextViaFunction.java:140) ... 18 more
This incident also impacts:
- Space imports
- Site imports
- Attachments upload/edition
- Copy page(s)
Environment
Confluence: 1000.943.1
Notes
Confluence is slower than usual because of this issue: it takes long time to open a page with attachments and in the logs there is the same exception logged:
2017-02-13 18:57:12.147210500 2017-02-13 18:57:12,141 ERROR [http-bio-1997-exec-65] [plugins.conversion.api.FileStoreConversionResult] getFile Failed to retrieve status of file fe3b47bd-a66f-4263-8d80-331f3fbf43fe from FileStore: Failure{cause=com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available., reason=TRANSPORT_ERROR, message='Hystrix command timed out', httpStatusCode=null}
2017-02-13 18:57:12.147213500 -- url: /wiki/pages/viewpage.action | page: 55018069 | traceId: f322a57c7f6fcf10 | userName: sysadmin | referer: https://interlink.atlassian.net/wiki/display/PP/PO+0036+-+Kariera.gr+Senior+Software+Eng+ad+post | action: viewpage
2017-02-13 18:57:12.147265500 com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available.
Steps to Reproduce
- Try to export a Confluence backup or a space
Expected Results
The process ends and you get the right resources exported
Actual Results
The backup fails returning below exception:
Workaround
No workaround available at the moment.
![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page"){kind=icon}
[CONFCLOUD-52509] Confluence Cloud Export fails returning "com.netflix.hystrix.exception.HystrixRuntimeException: GetFileMediaApiCommand timed-out and no fallback available"
martin.trneny2126826849 when we mark a Cloud bug as Resolved, it indicates that it is fixed for all cloud instances. Please let us know if you're still experiencing this issue and it is showing the stack trace as indicated in the screenshot.
Atlassian, are you still rolling out this fix to the instances?? It's almost 10 days!! Could you please also then fill in Fix Version/s so we can be sure our instance has the fix?
Eduardo Perez
added a comment - We are still unable to export spaces or more importantly backup our confluence cloud instance
Eduardo Perez
added a comment - We are still unable to export spaces or more importantly backup our confluence cloud instance The fix for this issue is currently rolling out to all customer instances at this time. By this time tomorrow, the bug should be resolved - please let us know if you are still experiencing issues after that.
Thank you for your patience
Best,
Jonah Turnquist
Confluence Engineering team
Niall Brownlee
added a comment - @Mauro I am still receiving the errow when trying to export a space. Should this update immediately, or when can we expect a rollout?
Thanks
Niall Brownlee
added a comment - @Mauro I am still receiving the errow when trying to export a space. Should this update immediately, or when can we expect a rollout?
Thanks Update:
A fix has been released for the error "GetFileMediaApiCommand" affecting imports, space exports, attachments and page copy.
Unfortunately we have detected a variation of the problem that still intermittently affects Confluence backups that error with:
com.netflix.hystrix.exception.HystrixRuntimeException: CreateFileFromUploadMediaApiCommand timed-out and no fallback available.
We have a dedicated team already working on solving this problem and will come back with more news.
Thanks again for your patience.
Best regards,
Mauro
Current Status:
A fix has been developed and is pending release.
We are tracking it's progress and we'll update once it's been released to Cloud sites.
Thanks for the patience.
Regards,
Mauro
Atlassian Cloud Support
Hello, this is also impacting use of the Confluence Cloud Copy Space add-on (https://marketplace.atlassian.com/plugins/ac-copy-space/cloud/overview). Probably because as already mentioned this add-on is trying to copy a Space. Also, dumb question, but why the reference to "netflix" in the error?
Hello, we are still experiencing this issue and our cloud install is so slow it is almost unusable.