This is a critical on-the-go tool that makes confluence flexible and usable by many users.  Though email notifications pull a user out of the app environment, it would be very useful for users that need to add a note quickly to the page.

This is an important feature. Please include it.

Wow...created in 2005?? 11 years to do this?

Its crazy because its already implemented in JIRA....

Lack of this feature is a "show stopper" for us at this point.

+1 please, within the next 5 years...

Any movement at all on this Atlassian? 10 years and counting?

+1 We've already voted for this. It's an extremely important feature for us and we WILL be asking about it at Summit.

I think, in the meantime Confluence is the only collaboration software which does NOT have this feature. shame.

wow, this issue is 10 yrs old. support this.

+1, this would be very useful

Yep, we could use this, for sure.

So just another comment that this would be very useful and the copy pasting from Jira should really not so complicated...
I hope this will done soon....

I love these ten year old issues. Someone will surely come along with the comment @Aaron is looking for.. the comment on the reason they closed it and reopened it as an identical issue – or didn't reopen it at all.

In almost exactly 3 months we can all celebrate the 10th anniversary of this request-- 10 great years of comments, none of which could be responded to by email.

Since Atlassian is not too keen to implement this feature - Do you know some other wiki or Q&A system that offers email submission/reply?

95% of communication with our clients occurs through e-mail, it's always unavoidable. We don't have the luxury of mandating to our clients that they use yet another tool natively, so streamlining with email is a very high priority for us. It would remove obstacles for users to participate in a knowledge base if they could comment on pages they're watching by simpy replying to email notifications.

it would be great to have this feature in Confluence, but AFAIK it is also missing from their *Questions *product too.
C'mon Atlassian, since you have a code in Jira, do some smart copy pasting

This request was opened in 2006, and the statement in the blue box („We acknowledge that it would be a very useful ... we don’t have a date yet”) is from Jan 2013. Probably this was the last time when anyone from Atlassian visited this issue / ticket.

But yes, “we listen to our customers”. ????

They're separate development teams and so there is a lot of feature disparity between the two apps. Product management seemingly isn't aligned.

Am in shock this is missing. Really bad in my opinion. Does anyone know of the reason why it's available on Jira and not confluence

+1 on this issue. JIRA already does it and to make Confluence more social and usable, it should do it, too. In fact, I regard this as a higher need for Confluence than for JIRA.

JIRA can do this, why Confluence cannot?
We need this ASAP!

We are another paying customer that would love to see this feature!

We need this issue as well. It's a constant training headache to try to teach people to properly respond rather than just hitting "reply" and it's just getting worse as more people try to do their work on mobile email clients...

This is a popular request from users in my company, they are shocked when I tell them it is not supported..

Anyone on this chain going to Summit in about 10 days? Let's make a point of bringing it up to Confluence product management.

Is there any update on this issue? Its been open for a very long time now with no resolution. Be great if there can be a response with any updates that are happening in regards to this.

Very much would like this to be able to capture product discussions.

E.g. Product managers do not use JIRA reports to engage the sales team (likely to make them fall out of their chairs).
But I would like to share a page from confluence to solicit feedback and getting them to bother clicking on a link is optimistic at b.
Their natural instinct to a "what do you think the product should do next" is reply by email.

Would FAR rather that dialog be captured in a comment thread than disparate email.
Isn't the very first sales point for confluence :
"Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update." ?

copied that from the confluence product page today....

With Confluence Questions, this has become an even bigger need. It would be a real feature add to allow users to answer questions on topics they are watching via email. Upvoting & Watching!

-Kelly Schoenhofen

This is one of the factors that is actually preventing our move from Basecamp on to Confluence. This is on our must have list, and it's rather disappointing that such an old request has not be addressed yet. Please look into this.

+! Come on Atlassian, if Jira can do it, so can Confluence. nearly 8 years after this was originally requested is way too long to add.

At least change it so that instead of returning a failed to deliver SMTP message, return an email that you don't support that feature.

+1 on this. Your competition, Asana, has done this VERY well. Get to work Atlassian! Get a time estimate at the very least.

OK, it took Atlassian 7 years from the first enhancement request to the statement

We would like to implement it at some point but currently don't have an estimated date for delivering the feature.

How many more years until it's getting an estimate? How many years to get it delivered?
Is Atlassian working Agile ?????

Is there any movement on this one - it is one of those requests, many years old, with continued interest. The email to JIRA issue is used many times of day every day throughout our company as it makes it convenient for users to quickly reply - especially when on a multitude of different devices. The frustration is that user gets email from JIRA and reply, but when they reply to a wiki page notification (which looks so very similar), it bounces back.

In the days when people are 'on' 24 hours a day, they are used to communicating via these emails, text, etc as they always have their phone or tablet in hand.

We're not even asking to reply to the correct comment thread in the page. Just add a comment to the page directly...just like JIRA...

If you want this to be an ERP system, used by project managements, implementation managers, sales, etc and those doing the work, you need to provide the system interaction that users utilized every day, from all of their devices, and not make it difficult (have the correct application on their device > login > navigate > click reply/comment > save). It slows down and delays the needed collaboration.

PM Status added.

Hi Ben, how are you? This issue is older than my nephew (who now knows how to fly an AR Drone) and getting kind of long in the tooth. It's had a plethora of duplicate issues that were closed and I'm assuming not all the votes from those issues have been rolled up into this one (which might make it look quite a bit more popular).

Should it be closed as "will not fix"? Just trying to set expectations..

New year!! Any Update Atlassian?

in 2009

Audra Eng [Atlassian] added a comment - 09/Feb/09 10:34 PM
This issue is related to CONF-1726, but is focused on automating comments through email to a thread in Confluence. We consider this a high priority feature that we would like to add in the short term (within a year).

in 2010

Audra Eng [Atlassian] added a comment - 13/Jan/10 6:04 PM
Thanks for the continued comments, this is an important feature and we want to put it in Confluence this year. So, I know I said in my last comment that I was targeting this feature for short term a year ago - and we're a bit behind. We're working on a revamp of the RTE (WYSIWYG editor); afterwards we'll be looking at features like this to deliver in 2010.

almost 4 years later..

Still not delivered!

Now that @mentions are so popular we have dozens of users a week just replyign to the system emails thinking they will at least go to the person who left the comment. But instead get lost in the either. That seems like like "COllaborative Dysfunction" no? http://blogs.atlassian.com/tag/collaborative-dysfunction/

I want to be able to send an email to confluence, and the address I send my mail to (that confluence is listening with) can be configured on the confluence end to perform various actions with. Some examples:

I can create a confluence mail listener that is set up to match the mail sender address to a confluence user account, and posts a blog on their behalf.

I can create a confluence mail listener that is set up to comment on a specific page, posting as the user identified through email address.

I can create a confluence mail listener that creates new pages under a given parent page, posting as the user identified through email address.

I understand there can be abuses to a system like this, such as a spoofed email address. However, in an enterprise environment, additional external systems prevent or reduce the footprint of vulnerabilities.

One of the major gains from a system such as this is to get a foothold in corporate and cultural acceptance of confluence as an information repository. I currently have issues with so much data lost to mail inboxes, it is depressing.

If Jira has this, why not Confluence?

I would love to be able to simply reply to any mail notification from Confluence via email. Brendans solution seems not to be compatible with Confluence 4.0.

not part of mail archiving

Have a look at the Mail Utilities Plugin.
It is a set of utilities to facilitate users to contribute content to Confluence via emails.

Basecamp and Jira have this feature, manager types love the simplicity of flicking back a quick response... Really surprised to see its not supported in Confluence.

I agree this looks promising. Our focus (TaskDock) has been on pull
commenting (i.e assign a task in confluence to comment, assignee gets
email, assignee responds via email, and the response is posted to the
right page). This covers the push use case where there is no request.

On May 6, 2010, at 12:27 PM, "John F. Merryman (JIRA)" <jira@atlassian.com

This feature, combined with CONF-1726 would be great. This is the most compelling feature of ThoughtFarmer, which at the moment looks like a significantly better intranet experience due to this.

Hi,

The ability to add content to Confluence pages via Email is something I too have been missing in a wiki since JotSpot (which had this feature) was bought by Google.

To this end I've been working diligently the past three weeks to implement many of these features in the Send-Email-To-Page Plugin for Confluence

The are a lot of great ideas in this issue thread - probably over a dozen separate features actually. I find several of them extremely insightful. I believe they're all possible to implement given Confluence's flexible and powerful infrastructure.

As far as the specific feature "Comment on a page via email", the Send-Email-To-Page plugin currently implements this. If you send an email to the email address of an existing page or add the proper "command tag" while sending to the general account address a comment will be created on the page (if the page exists - otherwise the page will be created). Email attachments are also uploaded to the page and a note is added to the bottom of the comment which attachments were added.

Please be aware that much of this functionality is still evolving rapidly. If you do try the plugin out please be patient with the inevitable glitches. I'm sure they'll pop up and if they do please report them.

thanks!
Brendan

Just a note, very useful would be to have the same architecture that is used by Alfresco software (www.alfresco.com).
Alfresco is a full ECM, but we can borrow some ideas here.
They assign an Email_ID (automatically) or an email alias (mnemonic) to EVERY piece of content generated in the system (ie. a space container, or a forum post).
Ie: if I send an email to 423619@domain.com the email is automatically inserted and attachments parsed and linked in the appropriate content addressed by id 423619.

This push strategy is much more flexible than to have a pull strategy (ie an embedded email imap client that pull emails and place them in some space) and doesn't require account setups.

In this case the application (Alfresco) has an EMBEDDED (it is open source) standard SMTP connector listening on port 25 mail to accept messages addressed to their content store.
You can recognize that this approach (embedded email STMP listener) is super flexible and very open to mail archival/integration.

Our task notifications act in this way (i.e. assign a task to comment on a page or respond to a comment) and the user simply replies to the email and it is posted to the correct page as a comment without needing a special email address. Shoot an email if anyone is free to chat as I am definitely interested in hearing how else we could expand what we are doing.

Cheers,

Erik
feedback@taskdock.com

Thanks for the continued comments, this is an important feature and we want to put it in Confluence this year. So, I know I said in my last comment that I was targeting this feature for short term a year ago - and we're a bit behind. We're working on a revamp of the RTE (WYSIWYG editor); afterwards we'll be looking at features like this to deliver in 2010.