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  1. Confluence Cloud
  2. CONFCLOUD-46572

500 error when attempting to Share a Confluence Cloud Question post. Visible error of: ! Error Sending

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Summary

      500 error when attempting to Share a Confluence Cloud Question post. Visible error of ! Error Sending

      Environment

      • Confluence Version: 1000.14.0
      • Tested on Chrome: Version 49.0.2623.110 (64-bit)
      • Tested on Safari: Version 9.1 (11601.5.17.1)

      Steps to Reproduce

      1. Log into Confluence instance
      2. Questions > Select any question
      3. Top Right: Share > Type a name of any user/group > Add note > hit Share
      4. ! Error Sending

      Expected Results

      To be able to share Confluence Question post without any errors.

      Actual Results

      ! Error Sending

      Confluence Cloud log:

      2016-04-12 20:01:39.083935500 2016-04-12 20:01:39,080 ERROR [http-bio-2007-exec-30] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: null
2016-04-12 20:01:39.083938500  -- referer: https://<EXAMPLE INSTANCE NAME>.atlassian.net/wiki/questions/3637269/how-do-i-edit-a-commit-message-in-git | url: /wiki/rest/share-page/latest/share | traceId: 46d431d3ee83e822 | userName: sysadmin
2016-04-12 20:01:39.083939500 java.lang.NullPointerException
2016-04-12 20:01:39.083940500 	at com.atlassian.confluence.plugins.sharepage.api.SharePageServiceImpl.sharePage(SharePageServiceImpl.java:229)
2016-04-12 20:01:39.083981500 	at com.atlassian.confluence.plugins.sharepage.api.SharePageServiceImpl.share(SharePageServiceImpl.java:210)
2016-04-12 20:01:39.083982500 	at com.atlassian.confluence.plugins.sharepage.rest.ShareResource.share(ShareResource.java:34)
2016-04-12 20:01:39.083982500 	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2016-04-12 20:01:39.083983500 	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2016-04-12 20:01:39.083992500 	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2016-04-12 20:01:39.083993500 	at java.lang.reflect.Method.invoke(Method.java:498)

      Reproducible in several different cloud instances.

      Notes

      Step taken:

      • Disabling and re-enabling the Share Page Plugin
      • Stop Confluence Service
      • Built indexes from scratch 
        rm -rf /confluence/home/index/*
rm -rf /confluence/home/bundled-plugins
rm -rf /confluence/home/plugins-cache/
rm -rf /confluence/home/plugins-osgi-cache/
rm -rf /confluence/home/plugins-temp/
      • Restarted Confluence
      • Flush all caches
      • Reindex

      No change. Error still present

      Workaround

      No current workaround found.

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              dluong Duy Truong Luong
              jromero@atlassian.com Jose R. (Inactive)
              Votes:
              24 Vote for this issue
              Watchers:
              43 Start watching this issue

                Created:
                Updated:
                Resolved: