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Bug
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Resolution: Timed out
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Medium
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33
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Severity 2 - Major
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NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.
All user management features are missing from Confluence 5.6.3 (also 5.6 and 5.6.1) if an OnDemand instance with the "user management" dark feature is imported.
Reproduction steps:
- Export an OnDemand instance that has the unified user management dark feature enabled
- Restore this XML backup to Confluence 5.6.3
- Log in to the Confluence admin console
- User link and Group link should both be missing, user management is also missing from the cog.
Expected behavior
User management links should be visible to admins in the Confluence admin console and the cog
Actual behavior
User management links are not visible to admins in the Confluence admin console and the cog
Related Notes
- These sections are accessible using the direct url, it is just the links in the left hand menu and the cog that are missing
- Only affects Confluence 5.6 and above
Workaround
- The user and group management areas can be accessed directly via url:
- Users: <base_url>/admin/users/showallusers.action
- Groups: <base_url>/admin/users/browsegroups.action
- Try to disable the dark feature:
- Log into Confluence with an user with administrator permissions.
- Go to the URL <base_url>/admin/darkfeatures.action
- Click on remove by the entry unified.usermanagement.
- Or you can use the following SQL to disable the dark feature. The Confluence cache will need to be flushed, and the links will reappear.
delete from BANDANA where BANDANAKEY = 'confluence.darkfeature';
- is related to
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- Closed
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[CONFCLOUD-35177] User and Group Links Missing from Admin Console After Migrating From OnDemand to Confluence 5.6.x
Coryn Delgado
added a comment - This fix doesn't work for me as it says I do not have access to the server.
Coryn Delgado
added a comment - This fix doesn't work for me as it says I do not have access to the server. 
Félix Martineau [Expert]
added a comment - - Log into Confluence OD with an user with administrator permissions.
- Go to the URL <base_url>/admin/darkfeatures.action
- Click on remove by the entry unified.usermanagement (all the way at bottom)
Félix Martineau [Expert]
added a comment -
Log into Confluence OD with an user with administrator permissions.
Go to the URL <base_url>/admin/darkfeatures.action
Click on remove by the entry unified.usermanagement (all the way at bottom)
I had the same issue after moving confluence Cloud to Server version 5.7-OD-48-071. The second workaround fixes the issue for me completely. Even though this does not affect the users it does deprive the admin from viewing the users and groups in the instance.
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!