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  1. Confluence Cloud
  2. CONFCLOUD-26667

Multimedia macro doesn't work when the attachment contains non-latin character

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    Description

      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      When you have an attachment or a video that contains non-latin character in the filename (e.g. Обзор.mp4. Multimedia macro will fail renders it with the following error:

      Error rendering macro 'multimedia' : com.atlassian.renderer.v2.macro.MacroException: Cannot find attachment 'Обзор.mp4'

      In the log, this will be thrown:

      2012-09-19 17:53:40.627787500 2012-09-19 17:53:40,626 ERROR [TP-Processor7] [xhtml.view.macro.ViewMacroMarshaller] marshal Exception executing macro: multimedia, with message: com.atlassian.renderer.v2.macro.MacroException: Cannot find attachment 'Обзор Yammer - Camstasia.mp4'
2012-09-19 17:53:40.627789500  -- url: /wiki/display/ATS/Copy | page: 1114202 | userName: sysadmin | action: viewpage

      Workaround

      Rename the filename of the attachment/video to remove the offending characters.

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        Issue Links

          duplicates

          Suggestion - CLOUD-5767 Not able to upload or delete attachments with non-ASCII letters in the name

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. CONFSERVER-26667 Multimedia macro doesn't work when the attachment contains non-latin character

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              halatas HuseinA
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                Resolved: