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  1. Confluence Cloud
  2. CONFCLOUD-24969

Disabled user still counts towards license limit

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      A disabled user which is a memeber of a group which has 'Use Confluence' permissions is still counted towards the license limit.

      The expected behaviour is that a disabled user does not count towards the license limit, regardless of what groups that disabled user might have been a member of. It would be understandable if re-enabling such a user might return an error if that user would then breach the licensed limit.

      We worked around the issue by removing all disabled users from all groups, but that's effectively historical data loss (in addition to being unintuitive).

            [CONFCLOUD-24969] Disabled user still counts towards license limit

            Sunny Xu (Inactive) added a comment -

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Sunny Xu (Inactive) added a comment - Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment -

            Hi kyle.varga. This issue does not happen 'out of the box', so we have not been able to reproduce it. There must be something additional factor in your instance that is causing it. I'd recommend getting in touch with Support - they can help you fix it up, or help us identify the additional factor that is causing it, so we can resolve it.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi kyle.varga . This issue does not happen 'out of the box', so we have not been able to reproduce it. There must be something additional factor in your instance that is causing it. I'd recommend getting in touch with Support - they can help you fix it up, or help us identify the additional factor that is causing it, so we can resolve it.

            Kyle Varga added a comment -

            Any update here?

            Kyle Varga added a comment - Any update here?

            JG Meillaud added a comment -

            Hello,

            I'm experiencing the same bug.

            I think this is a major bug.

            Cheers,
            JG

            JG Meillaud added a comment - Hello, I'm experiencing the same bug. I think this is a major bug. Cheers, JG

            Kai Sun added a comment -

            Will Atlassian fix this?

            Kai Sun added a comment - Will Atlassian fix this?

            Anatoli added a comment -

            Thanks for reporting this issue David.

            Anatoli added a comment - Thanks for reporting this issue David.

              Unassigned Unassigned
              ba81b6334429 David Harris
              Affected customers:
              17 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: