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  1. Confluence Cloud
  2. CONFCLOUD-14888

Better control of email notifications for new, changed, and removed content

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Confluence Cloud. Using Confluence Server? See the corresponding suggestion.

      Status Update: 11 March 2022

      Hi folks, my name is Daniel Ayele and I'm a Product Manager on the Confluence team where I manage our collaboration feature family. Thank you for your feedback and suggestion to improve our notifications for page and content updates. I'm excited to announce that we have plans on our roadmap to make a number of improvements to the notifications experience in Confluence to help customers stay informed and manage their notifications experience. Most relevant, in the next few months we'll be releasing a new Confluence Daily Digest option which will allow customers to receive all page update notifications across all of the spaces and pages they watch in one daily email. We also have a number of additional improvements to the notifications experience planned for the next 12-18 months. Stay tuned to our community and other product update channels to learn more when we bring this functionality to market.

      From Tom Wolff's post on the Confluence forum:

      One of the most powerful aspects of Confluence is its email notification of new and changed content. I'm sure this matter has been discussed previously, but I didn't find readily a forum posting that summarizes the issues as my wiki users and I see them.

      The problem is that users receive too many email notifications that most people consider unhelpful at best and very annoying at worst. The control mechanisms currently available in Confluence 2.10 are inadequate to control sending email notifications, and "watch" options available to users can not make up for this deficiency.

      I think we can divide actions and content into new, edited and removed pages, comments, news, and attachments as summarized below:

      Content Type New Edited Removed
      Page - X -
      Comment - - -
      News - - -
      Attachment - - -

      The X shows the only option, as far as I can tell, for preventing sending email notifications.

      Per this chart, email notifications are automatically sent out for all combinations EXCEPT for edited pages based on whether users check the "Minor Change?" option box. (Searching the Confluence forum for "minor change" provides several conversations on this matter back at least to 2006.)

      We find particularly annoying email notifications resulting from removing content. As administrator, I have removed pages, comments, and attachments as inappropriate or obsolete and have almost certainly not wanted to bring attention to that removed content.

      We also believe email notifications about attachments (added, moved, or removed) to be of very low value. Attachments are almost always supporting or described by the page content itself which will be the subject of its own email notification.

      My users and I believe it is past time for Atlassian to provide users and administrators better control in Confluence over sending these email notifications. This includes, but is not limited to, improving the "Minor Change?" option with clear option buttons or similar mechanisms as discussed in other forum entries.

      I look forward to elaboration of this issue by other users and action by Atlassian on this matter.

              ca3a8820a849 Nancy Shao (Inactive)
              mhodges Matt
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