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Bug
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Resolution: Fixed
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Low
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None
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5.10.8, 6.0.1
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1
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Severity 3 - Minor
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Note : This is a bug cloned from JRA-61781
Health Check Results :
Name: End Of Life
Is healthy: false
Failure reason: TimeoutException after 20000ms
Severity: UNDEFINED
Looking at the logs, you should expect the following error while Confluence is running EOL Health Check :
2016-11-10 10:01:17,231 ERROR [SupportHealthCheckThread-8] [plugins.healthcheck.eol.EolSupportHealthCheck] check An error occurred when performing the EOL check, see the exceptions for more info
org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: Connection timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:149)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MinimalClientExec.execute(MinimalClientExec.java:183)
at org.apache.http.impl.client.MinimalHttpClient.doExecute(MinimalHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.atlassian.confluence.plugins.healthcheck.util.SupportEolCheckUtil.makeRequestToMarketplace
Workaround
Create <CONFLUENCE_HOME>/shared-home/confluence-healthcheck-eol.json with example content. This file is located in the /var/atlassian/application-data/shared-home folder by default on a linux system.
{"versions":[{"name":"5.9","releaseDate":"2015-11-24"},{"name":"5.10","releaseDate":"2016-06-09"},{"name":"6.8","releaseDate":"2018-03-19"},{"name":"6.9","releaseDate":"2018-05-07"},{"name":"6.10","releaseDate":"2018-06-25"},{"name":"6.0","releaseDate":"2016-10-31"},{"name":"6.1","releaseDate":"2017-03-16"},{"name":"6.2","releaseDate":"2017-05-12"},{"name":"6.3","releaseDate":"2017-07-06"},{"name":"6.4","releaseDate":"2017-09-05"},{"name":"6.5","releaseDate":"2017-11-01"},{"name":"6.6","releaseDate":"2017-12-11"},{"name":"5.8","releaseDate":"2015-06-02"},{"name":"6.7","releaseDate":"2018-01-29"}]}
Notes
The issue also seems to be happening on environment that utilize outbound proxy, whereby, even configuration are done correctly (adding marketplace to the non proxy host config), and connection towards Marketplace is possible (add-ons and UPM works fine), the healthcheck plugin still throws Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: Connection timed out
- is related to
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- Closed
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- Closed
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- mentioned in
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