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  1. Confluence Cloud
  2. CONFCLOUD-53511

Attachment preview spins in Mozilla Firefox

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      Summary

      When selecting Preview next to a .docx or .pdf attachment that is listed in the Attachments Macro in Mozilla Firefox, the application spins and does not display a preview of the file.

      Standard previews of .pdf and .docx also fail.

      Environment

      This has been tested in the most recent version of Firefox - 45.0.1

      Steps to Reproduce

      1. Open a page in Confluence that uses the Attachments Macro
      2. Attach a .docx or a .pdf file to the page
      3. Select the dropdown next to the new attachment
      4. Click Preview

      OR

      1. Open a page in Confluence that has a .pdf or .docx file attatched
      2. Click on the attachment to preview it

      Expected Results

      The file should pop up and be previewed within Confluence.

      Actual Results

      The preview module opens, but the page just spins. Below is a screenshot of what appears in the console:

      Workaround

      Open the page in Internet Explorer or Chrome.

        1. firefox_console.png
          firefox_console.png
          123 kB

            [CONFCLOUD-53511] Attachment preview spins in Mozilla Firefox

              Unassigned Unassigned
              rfuerst Rachel Fuerst (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: