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  1. Confluence Data Center
  2. CONFSERVER-39921

"Precondition Failed" error when redirected to Confluence page with Epic

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      In 'Product Requirement' pages in Confluence with Epic links, if we navigate to a different page and then back to the page, we get this error in the JIRA issue macros:

      Data cannot be retrieved due to an unexpected error. Precondition Failed

      When using back/forward button on a browser, it can miss loading the JIRA issue on a page and will also get the same error.

      Environment

      Only tested in Chrome and using JIRA and Confluence Cloud.
      JIRA version: 7.0.0-OD-08-005, 7.1.0-OD-03-049

      Steps to Reproduce

      1. In a JIRA+Confluence Cloud instance
      2. Create 2 projects in JIRA
      3. In one, create an Epic
      4. Create a "Product Requirement" and add that Epic in the Epic row in the column
      5. Add some other JIRA Issue macro to another issue
      6. Go to the Confluence page
      7. Navigate to some other page in the same tab (so there's an option to go back to the previous page)
      8. Go back to the Confluence page

      Expected Results

      The Confluence page is displayed as before

      Actual Results

      The second time the page is accessed, this error is shown in the issue macros:

      Data cannot be retrieved due to an unexpected error. Precondition Failed

      This error is visible in the browser console:

      https://instance.atlassian.net/wiki/rest/jiraanywhere/1.0/jira/clientId/50c07907-2dc4-4c08-885c-f19b101eb484 Failed to load resource: the server responded with a status of 412 (Precondition Failed)

      Workaround

      Simply refresh the page and the macro will be fixed.

            [CONFSERVER-39921] "Precondition Failed" error when redirected to Confluence page with Epic

            George Varghese added a comment -
            Atlassian Update - 10 April 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            Please note the comments on this thread are not being monitored.

            You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Confluence Data Center

            George Varghese added a comment - Atlassian Update - 10 April 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments; this inactivity suggests a low impact. Please note the comments on this thread are not being monitored. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Confluence Data Center

            Ken Smith added a comment -

            Still occurs here with Chrome on OSX. Doesn't happen with Safari.
            JIRA 6.4.13
            Confluence 5.9.5

             

             

            Ken Smith added a comment - Still occurs here with Chrome on OSX. Doesn't happen with Safari. JIRA 6.4.13 Confluence 5.9.5    

            Megawatt added a comment -

            Any update on this? 

            Megawatt added a comment - Any update on this? 

            Andrew Stickler added a comment -

            I haven't seen this issue since we upgraded to Confluence v5.10.6.

            Andrew Stickler added a comment - I haven't seen this issue since we upgraded to Confluence v5.10.6.

            Andrew Stickler added a comment -

            Problem doesn't happen using IE11, but does with Chrome (v49, v50 at least)

            Andrew Stickler added a comment - Problem doesn't happen using IE11, but does with Chrome (v49, v50 at least)

            Mike Meyers added a comment -

            Also experiencing this. Some of the users dislike the error a lot and say it makes them not trust the integration. It is a roadblock to company-wide deployment. Please fix!

            Mike Meyers added a comment - Also experiencing this. Some of the users dislike the error a lot and say it makes them not trust the integration. It is a roadblock to company-wide deployment. Please fix!

            Arthur Mack added a comment -

            Any idea when this will get fixed?

            Thanks

            Arthur Mack added a comment - Any idea when this will get fixed? Thanks

              Unassigned Unassigned
              jsilveira Jaime S
              Affected customers:
              11 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: