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Bug
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Resolution: Fixed
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High
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5.7.5, 5.8.4, 5.8.18, 6.3.4
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18
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Severity 2 - Major
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39
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Summary
When browsing Confluence via IE 11 , the browser memory increases and after sometime IE does not response.
Environment
Internet Explorer 11
Steps to Reproduce
- Access Confluence using IE 11
- Open any page (You can also test this on confluence.atlassian.com)
- Press the development tools with F12, open Memory and start profiling (https://msdn.microsoft.com/en-us/library/dn255003(v=vs.85).aspx)
- Just switch between pages and browse the confluence instance
- You should see an increase of memory usage with every switch
Expected Results
IE 11 should not crash and run normally
Actual Results
IE 11 stops working
Notes
You will not be able to replicate this issue if you have large amount of RAM on your machine . I was able to replicate this when the browser memory reached 2 GB .
Thanks for your interest in this issue.
As we dug deeper into the IE11 memory leak issue, we have been able to reliably reproduce the leak within IE11 11.0.9600.18861 (circa 08/2017) on Windows 8. Using a vanilla Confluence installation and refreshing the page a number of time, it can be observed that the memory consumed by the page itself remains consistent, however the iexplore.exe process continues to grow.
Restesting on IE11 11.251.16299.0 (circa 02/2018) and Edge 41.16299.248.0 on Windows 10 we were unable to reproduce the same memory leak.
We have not been able to find a definitive list of the issues fixed in this IE11 release, but believe the issue is Memory leak - IE Edge - Microsoft Edge 8020622 (previosuly fixed in Edge only). Therefore, whilst we are confident that this issue can be resolved, there is a small chance that there still remains an issue.
Resolution: Please upgrade to Windows 8/10 and the latest version of IE11 (11.251.16299.0) circa 02/2018 and Edge 41.16299.248.0 or greater to fix this issue. NOTE: The issue persists on Windows 7 for which we have not plans to address this as we believe the issues lies with Microsoft.
Cheers,
The Confluence Server team
- duplicates
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- Closed
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- relates to
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- Gathering Impact
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- mentioned in
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![[Confluence] Page](/images/icons/generic_link_16.png "[Confluence] Page")
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[CONFSERVER-38182] Internet Explorer 11 memory increases continuously when browsing Confluence
| Workflow | Original: JAC Bug Workflow v3 [ 2903959 ] | New: CONFSERVER Bug Workflow v4 [ 3005828 ] |
| Workflow | Original: JAC Bug Workflow v2 [ 2788648 ] | New: JAC Bug Workflow v3 [ 2903959 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Labels | Original: lbp ml-candidate | New: lbp lbp-bugfix ml-candidate |
| Workflow | Original: JAC Bug Workflow [ 2738460 ] | New: JAC Bug Workflow v2 [ 2788648 ] |
| Symptom Severity | Original: Major [ 14431 ] | New: Severity 2 - Major [ 15831 ] |
| Labels | Original: lbp ml-candidate platform | New: lbp ml-candidate |
| Labels | Original: ml-candidate platform | New: lbp ml-candidate platform |
| Workflow | Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2385025 ] | New: JAC Bug Workflow [ 2738460 ] |
| Description |
Original:
h3. Summary
When browsing Confluence via IE 11 , the browser memory increases and after sometime IE does not response. h3. Environment Internet Explorer 11 h3. Steps to Reproduce # Access Confluence using IE 11 # Open any page (You can also test this on confluence.atlassian.com) # Press the development tools with F12, open Memory and start profiling (https://msdn.microsoft.com/en-us/library/dn255003(v=vs.85).aspx) # Just switch between pages and browse the confluence instance # You should see an increase of memory usage with every switch h3. Expected Results IE 11 should not crash and run normally h3. Actual Results IE 11 stops working h3. Notes You will not be able to replicate this issue if you have large amount of RAM on your machine . I was able to replicate this when the browser memory reached 2 GB . {panel:title=Atlassian Resolution|borderStyle=solid|borderColor=#3C78B5|titleBGColor=#3C78B5|bgColor=#E7F4FA} Thanks for your interest in this issue. As we dug deeper into the IE11 memory leak issue, we have been able to reliably reproduce the leak within IE11 11.0.9600.18861 (circa 08/2017) on Windows 8. Using a vanilla Confluence installation and refreshing the page a number of time, it can be observed that the memory consumed by the page itself remains consistent, however the iexplore.exe process continues to grow. Restesting on IE11 11.251.16299.0 (circa 02/2018) and Edge 41.16299.248.0 on Windows 10 we were unable to reproduce the same memory leak. We have not been able to find a definitive list of the issues fixed in this IE11 release, but believe the issue is [Memory leak - IE Edge - Microsoft Edge 8020622|https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/8020622/] (previosuly fixed in Edge only). Therefore, whilst we are confident that this issue can be resolved, there is a small chance that there still remains an issue. *Resolution:* Please upgrade to the latest version of IE11 (11.251.16299.0) circa 02/2018 and Edge 41.16299.248.0 or greater to fix this issue. Cheers, The Confluence Server team {panel} |
New:
h3. Summary
When browsing Confluence via IE 11 , the browser memory increases and after sometime IE does not response. h3. Environment Internet Explorer 11 h3. Steps to Reproduce # Access Confluence using IE 11 # Open any page (You can also test this on confluence.atlassian.com) # Press the development tools with F12, open Memory and start profiling ([https://msdn.microsoft.com/en-us/library/dn255003(v=vs.85).aspx]) # Just switch between pages and browse the confluence instance # You should see an increase of memory usage with every switch h3. Expected Results IE 11 should not crash and run normally h3. Actual Results IE 11 stops working h3. Notes You will not be able to replicate this issue if you have large amount of RAM on your machine . I was able to replicate this when the browser memory reached 2 GB . {panel:title=Atlassian Resolution|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#3c78b5|bgColor=#e7f4fa} Thanks for your interest in this issue. As we dug deeper into the IE11 memory leak issue, we have been able to reliably reproduce the leak within IE11 11.0.9600.18861 (circa 08/2017) on Windows 8. Using a vanilla Confluence installation and refreshing the page a number of time, it can be observed that the memory consumed by the page itself remains consistent, however the iexplore.exe process continues to grow. Restesting on IE11 11.251.16299.0 (circa 02/2018) and Edge 41.16299.248.0 on Windows 10 we were unable to reproduce the same memory leak. We have not been able to find a definitive list of the issues fixed in this IE11 release, but believe the issue is [Memory leak - IE Edge - Microsoft Edge 8020622|https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/8020622/] (previosuly fixed in Edge only). Therefore, whilst we are confident that this issue can be resolved, there is a small chance that there still remains an issue. *Resolution:* Please upgrade to Windows 8/10 and the latest version of IE11 (11.251.16299.0) circa 02/2018 and Edge 41.16299.248.0 or greater to fix this issue. NOTE: The issue persists on Windows 7 for which we have not plans to address this as we believe the issues lies with Microsoft. Cheers, The Confluence Server team {panel} |
| Attachment | New: explorer.png [ 314254 ] |