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  1. Confluence Data Center
  2. CONFSERVER-25412

Top Order Users Still Counted Into License When It Doesn't Have Can Use Permission

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Medium Medium
    • None
    • 3.5.7
    • None

      Description

      When there are 2 user directories, one internal and another external, with same username in each of the directory. If the user from top level directory doesn't have the Can Use permission but the user in other directory has, this user will count into license.

      Step To Reproduce
      1. Create an internal user and give the user Can Use permission.
      2. Hookup Confluence to any external user management (LDAP/AD).
      3. Move this external user to top of the User Directory so Confluence will use users in this directory.
      4. Create another user with the same user name as internal one in the external directory.
      5. Remove the external user from any group so that it doesn't have the Can Use permission.

      Check the license count the number of user signed up will not decrease.

            [CONFSERVER-25412] Top Order Users Still Counted Into License When It Doesn't Have Can Use Permission

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - - edited

            This is intended behaviour. Since Confluence 5.7, group memberships amalgamate across all directories. If a user has Can Use permission in the second directory, they will be able to use Confluence, so long as they enter the password from the first directory. As such, they should count towards the license.

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - - edited This is intended behaviour. Since Confluence 5.7, group memberships amalgamate across all directories. If a user has Can Use permission in the second directory, they will be able to use Confluence, so long as they enter the password from the first directory. As such, they should count towards the license.

            Akira Higuchi added a comment -

            Hello

            I'm facing same problem by using JIRA. According to this document, workaround is Disabling the unwanted users one by one. But , I can't disable over 1000 users. Is there any updates? Is there issue in JIRA project?

            Best Regards.

            Akira Higuchi added a comment - Hello I'm facing same problem by using JIRA. According to this document, workaround is Disabling the unwanted users one by one. But , I can't disable over 1000 users. Is there any updates? Is there issue in JIRA project? Best Regards.

              Unassigned Unassigned
              hhloi HengHwa Loi [Atlassian]
              Affected customers:
              11 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: