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  1. Confluence Data Center
  2. CONFSERVER-25213

Customers report that the recommended updates email goes to ALL LDAP users whether logged in or not

      Two customers have reported that the new recommended updates email in Confluence 4.2 goes to ALL LDAP users whether logged in or not.

      See comments on this documentation page: http://confluence.atlassian.com/display/DOC/Configuring+the+Recommended+Updates+Email+Notification

      Please investigate.

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            [CONFSERVER-25213] Customers report that the recommended updates email goes to ALL LDAP users whether logged in or not

            This is not fixed in 4.3.

            Upgraded to 4.3, forgot to uncheck the "send by default" flag in the bustle of upgrading, and now the entire company has been spammed (we authenticate with LDAP). The support tickets have already begun coming in, wondering what's going on. Can this flag please be unchecked by default?

            The problem is exacerbated by the bug whereby users receive the recommended updates email even though "subscribe to recommended updates" is not checked in their individual settings.

            Can anyone verify that the "send by default" checkbox actually disables recommended updates in 4.3, or should I turn off the entire plugin to be safe?

            -chris

            Chris Walquist added a comment - This is not fixed in 4.3. Upgraded to 4.3, forgot to uncheck the "send by default" flag in the bustle of upgrading, and now the entire company has been spammed (we authenticate with LDAP). The support tickets have already begun coming in, wondering what's going on. Can this flag please be unchecked by default? The problem is exacerbated by the bug whereby users receive the recommended updates email even though "subscribe to recommended updates" is not checked in their individual settings. Can anyone verify that the "send by default" checkbox actually disables recommended updates in 4.3, or should I turn off the entire plugin to be safe? -chris

            lenzman no, I haven't addressed CONF-5794 probably best to comment on that issue if you are being effected, disabled users will not receive the recommended updates email.

            Steve Lancashire (Inactive) added a comment - lenzman no, I haven't addressed CONF-5794 probably best to comment on that issue if you are being effected, disabled users will not receive the recommended updates email.

            @Steven Lancashire: does it mean CONF-5794 is fixed as well?

            Michael Stelzner [Communardo] added a comment - @Steven Lancashire: does it mean CONF-5794 is fixed as well?

            Hi all. This document should help.

            Please be aware that this system is our public bug tracker. It should be used to track problems in the core code of the application, that need to be fixed by a developer at a code level, and released in a new version of the software. We do not monitor this site for customer requests, so you will likely not receive timely responses here. Any other requests for information, assistance, or configuration issues should be made through https://support.atlassian.com, these go directly to our Support team and will get you the help you need in a much shorter timeframe.

            Kind regards,
            Denise
            Atlassian Support, Sydney

            Denise Unterwurzacher [Atlassian] (Inactive) added a comment - Hi all. This document should help. Please be aware that this system is our public bug tracker. It should be used to track problems in the core code of the application, that need to be fixed by a developer at a code level, and released in a new version of the software. We do not monitor this site for customer requests, so you will likely not receive timely responses here. Any other requests for information, assistance, or configuration issues should be made through https://support.atlassian.com , these go directly to our Support team and will get you the help you need in a much shorter timeframe. Kind regards, Denise Atlassian Support, Sydney

            Exactly, William. I added comment to that issue too.

            Aleksandr Yatskin added a comment - Exactly, William. I added comment to that issue too.

            @Aleksandr Yatskin Take a look at CONF-25780 , is that what you meant?

            William Schneider added a comment - @Aleksandr Yatskin Take a look at CONF-25780 , is that what you meant?

            Hi All.
            I have another question.
            How disable "Recommended update" for all user so that those people who want to recieve notifications can to enable it manually?

            Aleksandr Yatskin added a comment - Hi All. I have another question. How disable "Recommended update" for all user so that those people who want to recieve notifications can to enable it manually?

            Steven, if you handle this question in a separate ticket, please provide a reference on this thread. We were bitten by the LDAP mass-email bug during the 4.0 upgrade, and are waiting for confirmation from the community that this issue is resolved before we upgrade again.

            Thanks!
            -chris

            Chris Walquist added a comment - Steven, if you handle this question in a separate ticket, please provide a reference on this thread. We were bitten by the LDAP mass-email bug during the 4.0 upgrade, and are waiting for confirmation from the community that this issue is resolved before we upgrade again. Thanks! -chris

            Hi Steven,
            I checked this function in confluence 4.2.7 and 4.2.8, it not work for both versions.

            Aleksandr Yatskin added a comment - Hi Steven, I checked this function in confluence 4.2.7 and 4.2.8, it not work for both versions.

            Hi Aleksandr, If you want to raise a support ticket or seperate bug report, I can have a look at it, please include the version of confluence you are running.

            Steve Lancashire (Inactive) added a comment - Hi Aleksandr, If you want to raise a support ticket or seperate bug report, I can have a look at it, please include the version of confluence you are running.

              slancashire Steve Lancashire (Inactive)
              smaddox SarahA
              Affected customers:
              16 This affects my team
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: